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I was very happy with my stay at this hotel, especially as my family and I were unfortunately left in the city after we missed our last train. The staff were very accommodating, and we were given a free upgrade to the executive suite after a mishap and explaining our situation. The room was absolutely beautiful, spacious, very well ventilated, and clean. The towels were extra soft, and there was more than enough to accommodate my family. We received cosy dressing gowns and slippers. We had extra pillows in the bed, and it was extremely comfortable. The bathroom amenities were divine, too. The shower room was a great design with very good lighting. The location was perfect, under a 10 min walk from Liverpool Lime St rail station.

We have stayed at this hotel a few times over the past few years always clean and tidy. Lovely big room beds are always comfy and clean with everything thing you need for a few nights stay. Albert Dock is just over the road or town a few minutes walk couldn't ask for more 👍

The hotel service is still very good, and clean and tidy, but the room is not only completely without views, but also very noisy, closed the window can not stop the noise of the machine next door, making it difficult to sleep.

The soundproofing of the hotel is poor, you can hear the sound of water from next door or upstairs. The room is too small, only 12 square meters, and the bathroom is very small. It is a reluctant person to move in. Although the room is in the basement, there is no peculiar smell and musty smell. The first floor of the hotel is public The area provides paid breakfast, 5 pounds per serving, and free coffee and hot water. Sit on the sofa in the public area for a while, rub some WiFi, look at the pedestrians on the street through the kitchen window, and feel very comfortable.

Booked a deluxe room, got given an accessible room facing the back with jail bars outside the windows. Toilet had no cover, floor creaky. While on the toilet and with the door lock turned, someone opened the room door and tried to get in. Scary experience.