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The environment is very good. The hotel also received the couple's honeymoon note and prepared wine and small cards, which are very detailed. Although the wine is the same as Bailey's, it is not bad. The hotel's swimming pool is very unique. The breakfast is average. The Middle Eastern food on the roof is not bad.

The decoration is quite old, and the breakfast is simple, but the location is excellent, very close to the pier, and it is very convenient to go to the night market and supermarket. There is also a lagoon nearby, so it is also very close to play with the kids.

Advantages: Good location. Opposite is the fig tree playground, which is popular with children. It is also very close to the free public swimming pool (cairns esplanade lagoon). There is ** on the 1st floor. Breakfast is served from 6:30 to 12:00, and is served a la carte (Western coffee). It is a wise choice to choose to include breakfast. The hotel was renovated in 2001. It also has fans, blinds and curtains, which are unique. Disadvantages: Because the rooms are separated by blinds, there is no sound insulation between the rooms. The shading effect is not good. The bed was soft and the pillows were uncomfortable. The service level can be improved further because the check-out date is postponed and multiple check-ins are required, which cannot be done at the front desk at once. Different waiters clean the room differently. Sometimes they don't provide free water, and sometimes they don't change bath towels. Fortunately, if you call and ask for it, they will get it. The cost is the most expensive among the surrounding hotels.

We arrived at the hotel around 1.30pm and we were able to check in straight away, the girl on reception was very friendly and explained where our room was as there are 2 towers . We were on the 10th floor with a city view. Our room was very clean and the bed was very comfortable. Loved how they are helping with environmentally keys for your door which are just round bamboo disks and also having no plastic bottles in the fridges, just glass bottles. All tv programs were free so we’re able to watch new release movies and free wifi . We had booked a holiday package , so we also had free car parking and a $250 credit to use at any of their hotels . Would definitely stay here again .

I had deluxe sea view double room.Very nice view.The best location,the shore broadwalk is just next to the hotel(can see at my balcony).I’ve read reviews saying it’s old,but actually it’s maintained in acceptable manner.Don’t expect luxurious 5stars design,it’s more like resort style hotel.The pool is big,with a small heated pool.Gym is small but sufficient,always empty.The rooms are clean, tidied up daily.Be careful the bathtub only has half glass covered up, no flooding would happen if being careful. Very nice room though. Helpful and nice front desk staff. Very good for value.

I stayed here for 4 nights with my 3 daughters and my mother. It was a very clean hotel and was open 24 hours a day, so we arrived early in the morning, left our luggage there and went out to play. The breakfast was delicious and was served from 6:30 to 10:00, which was very helpful. The location was also good, and I would like to stay at the Benson Hotel again next time!

This is definitely a place that is orientated more towards families rather than couples. What was good was the friendly staff throughout the resort, the food and beverage service and the convenient underground parking. Stayed in a deluxe king room on the fifth floor overlooking Cairns city which appears to have been recently upgraded. Room smelt damp on entry and after the first shower it was evident why. It is hard to believe that someone designed the shower so that water flowed directly onto the floor and out into the living area even when you had the least amount of water flow possible. Wee bit of a design flaw I would suggest. Also, when booking a King size bed it would be a good idea to ask guests if they want a second bed in the room along with connecting rooms. I personally have no wish to have connecting rooms unless I am staying as a family. This door along with the front door were not particularly well sealed and you could here plenty of noise from outside and next door. The balcony is marketed as being intimate in yet has one chair and being a connecting room has nothing between you and your neighbours balcony. Hardly intimate. Based on the reviews I am sure this place is perfect for families however, there are better choices for couples elsewhere in Cairns.

Crystalbrook Bailey was my stopover hotel so I wasn't expecting anything flash etc however when I arrived I was pleasantly surprised how beautiful and modern this hotel is. Such a change to a lot of the older Cairns hotels. I felt like I was in a hotel in Melbourne! Check in was a breeze and staff were lovely, I was in my room in no time at all. There is alot of stunning modern artworks all throughout the building, very cool to find as you make your way to your floor. The room was beautiful and sufficient for a one nights stay, I could have easily stayed for longer! The location is great, in the city and close to the esplanade. I would definitely stay here again!

The location of the hotel is very good. There is a Sichuan restaurant downstairs, which tastes good. The pier and night market are nearby. It takes a few minutes to walk. The room is cleaned every two days. The price is good.