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We enjoyed a delightful stay at Hotel Drisco on a recent visit to San Francisco. Located in the beautiful Pac Heights neighborhood, we were treated to consistently friendly service by the hotel staff. Our room was exceptionally clean and comfortable. The evening wine hour offered quality wines and delicious hors d’oeuvres at no additional charge. Breakfast options were also plentiful and delicious. We will certainly stay at Hotel Drisco the next time we visit San Francisco.

Four Seasons at Embarcadero was simply not worthy of a five-stars hotel. I’ve even completed a survey at the end of our stay which not the general manager reached out instead the administrative assistant. After my message revealing it was a generic response from her, she ghosted right after. Do you think that warranted five-stars for ghosting a guest that just stayed at your property? No. Obviously they simply do not care, which was an utter shame. In addition to that, the check-in process was a complete mess (checking in twice on the same day), room wasn’t ready close to 5pm (despite being asked by their team a couple of days when we will be arriving) and customer service simply was not that of five-stars. Sure, the suite was lovely and so were the corner views but despite how well done those points were - without customer service and being organized and on top of your game, it didn’t warrant five stars at all for a Four Seasons property. For such a pretty penny, this felt like highway robbery.

average visit, maybe I expected more given their reputation. I visited SF for a two-day concert so I expected not to stay too much in my room anyways. Picked the Ritz primarily for the location. Also this was my first time staying under my own name so always wanted to get the welcome envelope with my name on it. (They misspelled it 😔) Booked via Amex’s FHR primarily for the early check-in at around noon and late checkout. I received an upgrade to a City View room but I must’ve arrived too early because my room was not really prepared. It had a few missing amenities like slippers, dental kits, combs etc. No welcome gifts other than chocolate. Only ate breakfast there but food is okay. Great portions though! Most of the time, I left the hotel at 10/11am and came back after midnight. One time no valet was there to pick up my car so had to call and request someone to pickup my car. Otherwise, all other services and staff were pleasant. The bedding and Frette linens were fantastic and it helped me sleep well. You also get a bottle of water EVERYTIME you pick up your car from the valet! I actually really like this since the only thing I could bring to the venue were sealed water bottles! Wifi was good, great for work and meetings. For a 5-star hotel, it wasn’t amazing compared to what I had heard. Might pass next time I’m in SF.

One of the best run hotels in the City. We enjoyed every aspect of our stay. The staff is incredibly well trained. From the moment you get out of your Uber at the front door to the front desk staff they all make you feel so welcome and helpful. Kyle and his fellow concierge all made great suggestions during our stay. The room amenities are wonderful. Great soaps and towels and robes all very luxurious. The location is so central we walked everywhere. Close to museums and Ferry Building and Chinatown. We wouldn't stay anywhere else!

The St. Regis San Francisco can be said to be the ceiling level of local hotels, and it is also one of the top hotels I have stayed in in the United States. It is in an excellent location. SFMoMA is next door to the hotel, and it is basically only a 5-7 minute walk from the Union Square shopping street. The overall size of the hotel is not large, but the services, hardware, and facilities are very exquisite and delicate. Although the quality is far from the St. Regis Hotel in China, it cannot be judged by domestic standards in the United States. It is highly recommended!

The hotel is very new and the layout is very innovative. The door card is a round wooden sign. Breakfast was very rich. You can see the bridge from the room. The hotel staff were very welcoming and even sent us to the car rental location for free on the last day.

I had a fantastic time at this hotel. I booked a fairmont exterior king room with a view. The room itself was nice but what I really liked was the walk in wardrobe and luxurious marble bathroom with his and hers sinks. Breakfast at the hotel and dinner in the Tonga room was also really good. Customer Service was top dollar. The only criticisms I would have are that:- 1) There was only one functioning lift from the main foyer to hotel rooms, 2) upon checking in a hold fee of $100 per night is placed on your debit/ credit card (only returnable 5-7 days after departure) and 3) some of the meals were overpriced, I was charged approx $55 for a medium sized pizza and bottle of water on one night. Overall, enjoyed my stay and would return.

Nice people, comfortable for people who do transit overnight at San Francisco Airport. Hotel is connected to the airport. But the price is too expensive. Need to pay for early check in.

Although it has been open for many years, it is still impeccable in all aspects.

My husband and I stayed here overnight for a belated Valentine's celebration. We had planned on going to have fondue at a restaurant on Van Ness several blocks away and we thought that this location would be a wonderful place to stay at nearby. When we arrived, Amanda welcomed us in and helped take in our luggage and checked us in. It definitely felt like a bed and breakfast but a bit more elevated. Our room, Jardin, was not the biggest room, but definitely the most comfortable. I really liked how the water closet was separate from the shower room. It had a nice tv with a desk and water available to us. The most amazing part of this experience was the bed. The bed was THE most comfortable bed I have ever slept in my entire lifetime. If I had the choice, I would definitely come back here to sleep in that bed. Breakfast was your standard continental breakfast, but it was very nice and we very much enjoyed it. We were pretty much all to ourselves that morning, so it was great. We had to check out a bit earlier since we had another engagement, but I would have to say that it was an great place to stay at. Amanda was wonderful and was always there to help us when we had questions or needed help with the temperature in the room. I'm glad that we stumbled upon this amazing place. We look forward to staying again here soon.