Our family stayed at this hotel for 2 nights. While my other family members are completely satisfied and happy, I left with mixed feelings. But this is a special experience which I think is worthy of my time to share a detailed review here. We stayed at the suite resort and suite sky resort (1 night each). The design and maintenance of the hotel are impressive. It is a place that feels artistic, escaping from the busy life to fully relax and enjoy a good view of the lake. All guests need to take off shoes while in the hotel, and can wear the hotel wear (Japanese style) while doing different activities in the hotel (feel truly immersed in the atmosphere). Most staff are very smart, proactive, and attentive to client needs. They generally speak good English, although some cannot but they will still try their best to help. We tried both the Japanese tea ceremony and indigo, and those were very good (but these activities are not suitable for very young kids like aged below 6). The staff are real professionals. The rooms are ready early so after we arrive around 1pm (which is impressive because most hotels will just hold the room until the check-in time even though the room is available). We were led by the staff into the room and were given a brief introduction, and our luggage was carried by the staff. We stayed in a different room type on the second day, and could wait in the room until the new room is available at around 11:30am (again, this is very considerate action by the hotel). On the first day, we got champagne, welcome chocolate and fruit. On the second day, we got afternoon tea service at room (desserts which were very nice). Room size is large (100m2 or larger), and with the room service, it is enjoyable to just stay and enjoy fully the hotel room. The in-room dining area turns into sleeping area for kids at night (staff set up futons while we had dinner). The beds and futons were comfortable. The in-room jacuzzi and open air both (onsen) are great - the temperature of the onsen water can be adjusted by calling the front desk (we didn't adjust though, as it was just fine). The room service items are great - the kids like the Aonoza wraps a lot and the nuts in the platter have very special tasty smoky favor. Again, desserts were so good (they called it ”original sweets”, which they offer the strawberry tart and chestnut mousse for both days we stayed). The waiting time between calling and food arriving is acceptable (like 10 minutes in most cases, even in late evening). I didn't try their bar lounge though, because bar lounge doesn't accept kids. Location wise, it is close to the Lake Shikotsu by 10-15 minutes walk. Quite convenient to go there (and enjoy the Ice Festival) - we go back and forth a few times without problem. The hotel can also lend child ski boat, which the kids love. On the other hand, the meals are disappointing. We informed the hotel a couple weeks in advance that 1 kid is allergic to seafood and 2 kids cannot ea
- Guest User
I stayed in the Bon Festival for a long time. It is only the highest peak of the Tsuruya Resort, and it is very luxurious such as decoration in the building. It was a space like an art museum such as a stacked wall in the lobby and earthenware and sculpture owned by the museum. The room uses suite sky resort. There are main roads and parking lots in front of you on the top floor of the 4 floor, but the view was good with the panoramic view of Lake Shiho and the distant mountains. The room was also a room with a room of 100 ㎡ over 々, and the open-air bath was satisfied with a large bath where four adults put in. All inclusive service allows you to eat all sake, drinks and snacks. I also handled champagne and ordered it many times during my stay. The meal is Japanese kaiseki and iron plate yaki, and it is also used in two places. We used high-class ingredients such as seasonal ingredients and sea urchin kinki, and it was delicious. The service side needs to be improved a little. * Compared to the previous time, the weekend was full, and the timing of the arrangement was slow. * Taxi arrangement time mistake (it was good because I checked in the morning and was in time...) * I bring it with a bottle without ice pale or plug at the time of champagne request... * It is the second stay this year, but I was asked to describe the inn book I received the impression that some men at the front desk were unfriendly ＆ I couldn't get a little cooperation. Just a comfortable stay to cover it, so I would like to use it again.
- yellowtailjp
