Sheraton Istanbul City Center Map, Address, Transportation & Nearest Stations and Airport

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

Very good hotel, the hotel is close to the Cleveland Museum of Art, convenient for children to visit, there is a parking lot, 10 cars for parking, the hotel brother stops 30 knives. To be honest, breakfast is more suitable for European and American guests, but the attitude of the waiter is super good, the younger brother at the front desk is also super handsome.

I was in shock there was no coffee maker in the room. When I asked for a coffee in the evening they replied “you can buy coffee tomorrow at 7am” I’m so baffled as to why this Marriott location doesn’t offer in room coffee maker. We stay at multiple locations around the world and this is a first. Convenient location for a show Parking valet was easy if you eat at restaurant there they will validate but if your staying overnight dining on site doesn’t give you even a discount? The vault is lovely …great vibe and chill atmosphere Bartenders at ledger and vault were on point! Overall great stay

Pros. Hotel has a good location. Rooms are good. Nice lobby. Lots of parking Cons. Openly censor Fox on the TV. No extra service what so ever. We never saw a maid or room attendant once in a 4 night stay. The room was nice, the outdoor mall has nice stores. Lobby is large. Parking is somewhat offsite, but quite easy and convenient

Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed

The degree of hygiene needs to be improved, although the breakfast variety is not too much, it can fully meet the demand. Valet parking service is also ok, 19-knife one-day parking fee, tipping in the morning when picking up the car, it is quite convenient. The suite is large and the service response is slow. There is a fitness center and there is no swimming pool.

Hilton hotels are my usual go to place to stay…you can’t go wrong. This location was no exception. Clean, comfortable, friendly staff, great breakfast options. As with most places I stay these days when traveling, I would love if Hilton hotels would go back to firmer pillows. The industry in general seems to have decided everyone prefers a soft, fake goose down pillow. Personally, I feel like I am going to suffocate during the night and have difficulty sleeping on one The above is not a negative for this location, just the industry. I recommend this location and would stay here again.

The hotel on campus is great. Twin room, large and clean, suitable for children, no extra bed. Starbucks coffee and breakfast on the first floor are very convenient. The nearby museum is well worth seeing, walking on foot, the campus is beautiful, and there is time to listen to the concert.