This is not our first stay at the hotel. This was our 3rd or 4th visit and it is the last for sure due to their poor customer handling and management. I must say that our previous stays were fabulous and i have made positive reviews in TripAdvisor for those. However, this time most of the staff are new to us and not so friendly and caring as the ones who were there earlier starting from the front office. They just don't care, I don't know if its because we are local travellers. On the other hand, the ”amberella” welcome drink is awesome as always. We stayed in a Duplex as there were 4 adults and my 9 month old baby. The rooms were clean and spacious. The living area was giving a calming vibe and had the same look as their other villas we have stayes before. Our baby, husband and I were in the upstair room and when we entered the room is was heated up and the air conditioner was not working properly. It was so uncomfortable so we called the front office and they sent a team to repair. It was taking alot of time so we requested for another room as our baby was feeling tired and needed a nap. Plus, they had adequate rooms vacant and even had Duplex category rooms available too. Still, they refused to shift us to another room so we kept the baby in the ground floor room. The repair took around 2 hours! And then we went to the room and the air conditioner was working. Yet, we were not able to have a nap and relax as we had to go out to Anuradhapura which is the main reason for our visit. So we came back at around 9.30pm and the air conditioner was not working again. Again the same drill, a team came, inspected and told us they need to repair again and it was 11.45pm when they said this. We refused because we were already exhausted as needed to sleep. Also, now, at 11.45 at night they are asking us if we can move to another room (Duplex category). They had vacant Duplex category rooms all this time and in the moddle of the night they are asking us to shift. In my head I was bursting but we were all too tired to keep arguing or leaving the useless place so we stayed in the same Duplex room just till morning. Early morning we left the hotel without breakfast eventhough we had paid for full board. They charged us the whole amount and invoiced for the additional food as well as mini bar (just mentioned this if not someone could think that they must've given a discount or wave-off). So we paid almost 500USD just for one night for this drama. We will never go back to this hotel and not at all recommend. I guess the main issue was poor management of the situation and it shows how poor the hotel management is. We were in Duplex 3 (Kohomba). This hotel staff or management will never care about the customer if something goes wrong and lacks hospitality. Afterall, while we were having our breakfast we got a call from the general manager of the hotel and he apologized but I think it is too late as we have already left their property. On the plus side, t

Jetwing Yala is a remarkable hotel that seamlessly blends luxury with the breathtaking natural beauty of its surroundings. Nestled in close proximity to Yala National Park in Sri Lanka, the hotel offers an unparalleled wildlife experience, allowing guests to witness majestic creatures like leopards and elephants in their natural habitat. With its modern amenities, impeccable service, and eco-friendly practices, Jetwing Yala stands as a testament to a truly unforgettable and sustainable hospitality experience.

The customer service was exceptional, and the staff demonstrated a high level of training and professionalism. The managers went above and beyond to provide the best possible service, and all the staff were outstanding. I must specifically commend Thanaja, Damith, Dananjaya, Chamudi, and Rasika for their remarkable hospitality, with a special mention of Thanaja. The breakfast was excellent, though the high tea could be improved by incorporating local short eats to cater to domestic tourists. We thoroughly enjoyed our stay, and we believe a small upgrade to the facilities could further enhance the experience and attract more tourists.

The monkey jumps the squirrel and jumps. If there is no flies, the country holiday garden hotel is already very good. There is also a welcome drink. The children are also free to stay. The enthusiasm of the black is responsible for pulling the baggage. The tipping fee is not enough. Drinking water can be purchased from the store outside the hotel. Hotel bath water is salty, can not boil water, go to the national forest safari jeep can drive to the hotel lobby to pick up the dinner restaurant atmosphere is also very good, basically no Chinese and live singing

The entire stay was nothing short of exceptional. From the warm and welcoming staff to the beautifully appointed room, every detail was carefully thought out. The birthday surprise that the hotel arranged for my father truly made the occasion memorable.The hotel's attention to detail, cleanliness, and the impeccable service provided by the staff contributed significantly to our overall satisfaction. The amenities and facilities exceeded our expectations, and it was evident that the team put in extra effort to make our stay special. Thank you once again for making my father's birthday celebration a truly enjoyable and memorable experience. We look forward to future stays at Jungle Hut Resort and will gladly recommend your establishment to friends and family.

We really enjoyed this establishment and were able to enjoy our last moments in Sri Lanka until the end thanks to a late check-out :) All the staff are attentive, accommodating and efficient! The buffet is varied and suitable for several types of palates. The rooms are large, clean and well equipped. The BIG plus of this hotel is the magnificent swimming pool which is at an ideal temperature!

The hotel rooms are basically two-story wooden detached houses with a very good environment, just like in the forest. The staff is very welcoming, the hotel facilities are great, the pool is beautiful, the buffet breakfast and dinner are plentiful. It's not too far to live here after watching Lion Rock.