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It's pretty and the hotel lives up to its reputation, but the hotel is too small and the noise of passersby talking on the street at night is too loud. I think it is at the level of a boutique hotel. It's friendly and the hotel service and cleanliness are good, but it's an old hotel so the facilities are below expectations.

The service at the Marriott was excellent, the rooms were immaculate, there is a large indoor heated pool we enjoyed, there were lots of people at the front desk and it has a great location. The hop on hop off bus stops at the front door, it is walking distance to Mozart's house and the magnificent St. Stephen's cathedral, the hofburg with the imperial apartments, the Spanish riding school, cici museum, the royal Treasury with the crown jewels, and the Jewish museum. There are lots of fine shops and a variety of restaurants in the area as well as a pedestrian shopping area. We were disappointed with lunch at the Garden cafe but there are other places to dine. We will definitely return when we are in the area again.

We celebrated our wedding anniversary in Vienna and stayed at this beautiful hotel. They did everything to make it special. My husband ordered champagne and it was presented with roses and rose petals. Turn down service included a short bed time ‘story’ on a card each night. Books on the nightstand, we were given bookmarks. Phone charging cords were wrapped with a leather band. Rooms were beautiful. Food, views and atmosphere at the rooftop restaurant were amazing. And all of the staff were welcoming and helpful. If you need one more reason to stay, the location is perfect.

Get another Ritz room card haha, this location is very good, about five minutes walk from the Golden Hall, there are also some restaurants and supermarkets nearby, the location is very good. The front desk helped to check in was Madeleine, secretly recorded her name, she was too good, talking organized, super meticulous, super friendly, let me have a good first impression here. The price of the room is not low, the same price can live in a suite in China. The space is about 30 square meters. The shower space here is more spacious than Budapest. Haha, there is also a bathtub, and the toiletries are also diptyque fig series. The room supplies free glass bottle mineral water every day, and there is no turndown service on the Buda side, but the overall is also very good.

On arrival we were greeted warmly by the staff they had prepared for our arrival arranging airport transportation. Once in house we were immediately taken to our room where Champaign had been placed welcoming us on a special occasion. We did have one accessibility issue for us and the staff made arrangements to accommodate our needs in a different room than we had reserved. They went above and beyond to meet our needs. Rooms are exceptional and have kitchenettes with stocked refrigerators, coffee makers and all necessities. The bedding and towels were well supplied and replenished throughout the day. Their attention to detail and our needs were excellent. Our concierge obtained opera tickets which were excellent on short notice and arranged drivers and guides. We did a private hotel tour with Gunter the manager which is remarkable and very enlightening regarding the old city walls and defenses which are now an integral part of the hotel. The preservation is remarkable. His history review of Clementine was helpful in understanding the history of Austria and the hotel. I recommend the tour and suggest one consider the wine tour. These are only available to guests and worth the time. Security is excellent with 3 secure doors and elevators to your suite. The suite was very comfortable and furniture comfortable and functional. Lighting is excellent. Room service for breakfast is excellent and you could set your watch by the arrival time. We have been so impressed with the culinary experience at the Palais. The doormen are very attentive and helpful as are the front desk staff. The housekeeping staff are very discrete and work around your schedules. I will certainly return and we have experienced how attentive and service oriented the entire staff have been. Every issue was addressed and services down to shoe polishing were accomplished seamlessly. We highly recommend the Palais Colburg after our recent stay. Its location close to the Vienna shopping and old city is very convenient. Cabs and Ubers readily available.

After reading reviews of this hotel I was really looking forward to staying here. First impression is like an old office block but it is very trendy inside, welcome was very friendly and a very good first impression. As the location of hotel is quite a walk into town we thought we’d have dinner in hotel. We certainly wished we hadn’t. The waiter was nothing other than rude. We had curry which was bland and just warm with dried out rice. We never received our side order which we asked for twice. Despite the restaurant having only approximately 3 other tables occupied we never received any service, we went to the bar twice to ask for a drink, then ask where our side was which still never came. Waiter just on phone and seemed annoyed when we asked something. When we asked for another drink again at the bar ourselves, we asked what deserts were available to a response of ‘fridge’ and pointed across to the other side of bar. We chose the driest brownie available and wish we hadn’t. When he came with the bill, he informed us twice service not included..which I informed him, we had received near to no service and that what we did receive was awful! He laughed. We paid over €70 for 2 bland chicken curries and a few beers & a brownie. He then forgot the drink we’d ordered at the bar so when I went up he then said he had no change (probably because I’d not tipped the awful service previously). How can you not have change from a €10 note? So after waiting for a minute whilst he kept looking in the same wallet I told him to keep the €5 euro change. It left a very bad impression of the hotel on our first night in Vienna after travelling from two other cities and hotels that offered impeccable service. Such a shame when the rest of the staff seemed so customer focused. However the reason I’ve given 3 stars is the rest of the staff were lovely. Breakfast is fantastic and the gent who runs breakfast was very helpful. Room nice, a tad small, think it’s all designed to be trendy more than comfort, but no complaints apart from big, shower gels and soap, one completely empty and one with scraps of soap left. These should be changed when the room made up, especially when paying a premium for class of room. In all beautiful decor downstairs, on whole friendly staff, would I stay here again probably not.

The location is very good, a bunch of famous shops nearby, it is very convenient to go to museums or important attractions, all on foot. The concierge helped book a seven-person car to visit the farther attractions such as Schönbrunn Palace. The driver was very nice and there was no additional charge for the timeout.

I went to Germany to attend the ITB Annual Meeting in Berlin. Due to the visa appointment time, I chose to enter Austria to apply for a Schengen visa and stay at the Vienna Imperial Hotel, a well-established Austrian State Guesthouse. The hotel has a good location, back to back with the building where the Golden Hall of the Vienna Music Society is located, which is worth recording. The room was upgraded from the front desk. It was a small loft with a loft. The main room had a small door leading to a narrow balcony passage, facing the roof of the Music Association. There are many power switches in the room, and it takes some time to figure out the lighting points controlled by each switch. Slippers are provided in the room, there are good beddings, and chocolates are delivered every day, which is very warm. The elevator in the hotel is relatively small and slow. Fortunately, there are not many floors, so it is bearable. If you are in a hurry, you can also take the stairs, which is a bit of a circuit. The restaurant is a bar on the ground floor. The buffet selection is not particularly large. There is also a menu for ordering hot dishes and hot drinks. The overall taste is good.

Located in the city center, very close to the famous brand street, there are many famous restaurants and attractions around, which can be reached by walking for a few minutes. The room is in traditional German style, and I like the classical aesthetics. The area is slightly small, but it is acceptable for 2 people. Because I had to catch an early flight the next day, the front desk was very considerate to prepare breakfast. The juice, dessert, sandwich and fruit were particularly comprehensive and tasted very good. If I have the chance to go to Vienna again, I will stay here again. Highly recommended!

We stayed here during our trip to Vienna. We were able to check-in to our room at 1:30pm after two long flights, so that was very welcome news. We stayed in their Junior Suite and found it to be great. The ceilings were quite tall so that added to the roomy feeling. Heated floors on the bathrooms was also pleasant. The breakfast is also decent and had a good selection of pastries. The AC in the room is just slightly not as cold as we would have liked even though we've set it at the 18 degrees but it was not so hot as to be unpleasant. Location wise, it still takes a good 10-15 minutes from the shopping district and there are hotels with better location but this obviously isn't something the hotel can change. All in all, everything went smoothly and it is a solid hotel in the area.