Wow Factor Stay Map, Address, Transportation & Nearest Stations and Airport

The view is good because it is on a high floor. The view of Namsan and the city are worth seeing. I liked the spa water because it made my skin smooth, probably because it was soft water. It's great for an elderly mother to enjoy a relaxing bath and spa. This is a hotel I want to visit again.

Excellent service. I had my foot ripped off and need an adhesive tape. I made the request at Room Chat and they sent me within 5 minutes. On another occasion, we need to go Sanchon for dinner appointment but couldn’t be able to get any urber or taxi on apps, so we tried to ask hotel front desk. Their staff arranged taxi for us within 10 minutes. Highly commendable for their efficiency and “can-do” attitude! The only setback is breakfast only serves until 10:30am. Would be great if all day breakfast is available as leisure travellers do not have tight schedule and tend to wake up late.

A landmark hotel a bit away from downtown Seoul. Attached to a luxury park and department store with all the brands. Love that this hotel has the pond and park in the front for morning and evening runs. The food wasn't as good as I had hoped but you're really staying here for the views.

I've stayed at the JW Marrriot Seoul several times due to the excellent location, amenities in the vicinity ans access to many good food and shopping. The service is always professional though less personal. This time9lround the guy at the reception - Michael, was cheerful and a good eye for detail. He noticed my birthday was on Sunday and wished me happy birthday in advance. Although I was checking out on Saturday, he offered complimentary small bottle of korean sparkling wine and some fruits. That was a nice gesture which he didn't have to. Thank you Michael for making this stay a little special.

Lobby is great the room is great , the bed is comfortable, except for the sofa, my friend sat on the sofa in the room, and she was being bitten by some bugs, not sure if it’s the bed bugs. Her skin was all red with small dots on it. The staff are polite but they are not really helpful, which I expected more for a five star hotel. When you are trying to move your luggage on the car, there are 3 staff outside, all of them are guys, none of them tried to help me the 2 big luggages which was quite inappropriate! But the staff at the front desk is kind and friendly.

Location is more suitable for business travellers who want to work & commute in financial district, otherwise there’s not much to do in this whole area as it’s very hard to find a decent or simple eatery which opens near late night compared to living in Dongdaemun and Gangnam. Our room is located high and we can have a glance of the nearby buildings and overlooked further. They don’t provide full amenities compared to 2 other 5-stars hotels we had stayed in during this trip. So prep yourself with our necessary amenities like earbuds, combs, earplugs, sewing kits if needed in any case.. The hotel room is quite spacious and toilet is equipped with a bathtub which we didn’t get to utilise at all but my child had once because she wanted to play a bath bomb for 10 mins. Other items like ironing board, iron, Nespresso coffee machine, distilled water bottles, beverages and condiments, safe box, fridge were all provided. And I find it quite troubling as there were too many ‘big-country’ tourists either staying in the hotel or those living in Seoul going to the Hyundai Seoul mall to buy luxury goods. And the entire mall is crazily flooded and packed with youngsters on the day of our check-in and the next day. Some came to window-shop while most others came in for food and perhaps after meals, to seek shelter and shield from the cold. You won’t be believed this you can’t even find a place to eat as all fast food eateries, snacks counters and restaurants were fully unavailable. There were basically long queues everywhere you go. Ended up my super famished poor child had to walk a long way with us & venture out in the cold to find any available restaurant to have our dinner. International breakfast is served daily at L5 and the buffet spread is limited compared to the one we stayed & had in Dongdaemun. We had to pay additional 55,000KRW (SGD55) per day for our young child to dine in with us as her breakfast was not included in our accommodation package. I think it’s really too expensive and given that we always came down only at 9.30am and the breakfast stopped at 10am sharp. The food she always had was a small bowl of cereal, 4 small bite-sized hash-browns and a glass of milk only where she had to eat fast within 30mins before they closed for the day. For such price paid, it’s totally not worth it and we can’t avoid paying lesser despite they knew we only had 30 mins left to dine. Overall the concierge service crews’ attitude and professionalism were excellent and Fairmont had the best staffs with great service i encountered during our 3 weeks stay across 3 different 5-stars hotels. I wished I will have another chance to stay here again but the price for each night is SGD450++, which is really expensive.

Loved the location at its best! The train strain with many exits/entrances are right at our doorstep. Right opposite our hotel is the historic Dongdaemun Gate. We had our daily breakfast overlooking the city view and nearby buildings. There were 3 pools, a normal swimming one, a kids pool and the other one was a bubble pool. We were told to wear swimming caps whenever we entered the pools. The staffs were quite friendly and full amenities were provided during our 1 week stay in this hotel. For business traveller, this hotel is also perfect as it comes with an ironing board, an iron etc. Daily condiments & beverages (Nespresso Machine) are included in the room. International breakfast is served at L2 from 6.30 to 10am sharp, the spread were great, didn’t expect to be quite a lot of dishes. We didn’t manage to eat all of them as there were too many choices and most of them were not to our likings. The staffs will come around each table to remind guests at 9.30am that the restaurant will be closed at 10am sharp. But the only drawback was we didn’t manage to get a high level room to stay, overall the experience is splendid and we had a wonderful time. Recommended to stay here provided you are willing to spend SGD450+/night, otherwise I highly suggest staying at any nearby hotels with the same great experience you’ll truly get as well.

Customer services are impeccable. I didn’t get to experience the bars or the restaurants, so not much to tell there. The hotel has great view even if not facing towards the coex mall. Overall the room is comfy. Minus point is that when checking in I had to deposit but after check out after 14 days my refund hasn’t been shown in my statement. I hope the staffs are more aware of the process to be able to assure the clients.

The hotel's location is excellent. The hotel lobby connects to a shopping mall, eating food court and Subway station. It’s about a 10-minute walk to MyeongDong Street and Namdaemun Market. The attached underground shopping area has small shops and a pharmacy. The hotel room was very clean and room service was efficient. Water and bath amenities were replenished daily. Staff were very friendly and professional. Stayed in the Executive Tower that is located to the left of the main lobby. Upon arrival, staff escorted us to a sit-down check in area. There were always hotel staff standing in the lobby ready to assist. We did not encounter any rude staff as a reviewer mentioned but had only very helpful staff that appeared eager to assist and enjoyed our attempts to speak broken English and Korean “Konglish” with them. Only one caution as the lobby has no seating area, thus be prepared to stand while checking into the hotel if you are not booked in the Executive Tower. Looking forward to another stay.

The location is great. It's only a five-minute walk from Exit 4 of Gangnam Station. It's newly opened. All the facilities are new and clean. The space is huge and there's a huge bath. It's no problem for a big family to come. I have stayed at other branches before and found the counter to be very friendly and fluent in Chinese! So I booked Jiangnan Hotel again and it was indeed a great accommodation experience.