Lobby is great the room is great , the bed is comfortable, except for the sofa, my friend sat on the sofa in the room, and she was being bitten by some bugs, not sure if it’s the bed bugs. Her skin was all red with small dots on it.
The staff are polite but they are not really helpful, which I expected more for a five star hotel.
When you are trying to move your luggage on the car, there are 3 staff outside, all of them are guys, none of them tried to help me the 2 big luggages which was quite inappropriate!
But the staff at the front desk is kind and friendly.
- Wanderbarbie
Great location! Next to Hyundai department store and Coex. The rooms were clean, the staff friendly and helpful (especially the concierge), the room service food excellent. Unfortunately the pool and gym under renovation. I would definitely book again for my next trip to Seoul.
- Robin Hwang