Disney's Yacht Club Resort

Guests appreciate the comfortable beds, good views, and friendly staff. The location near Epcot and well-maintained facilities, including a great pool, add to the overall positive experience.

Upon checking in on the 7th, it immediately was not like our previous visits. A car service took us to the hotel from the airport, and we stored our luggage. We kept our rolling backpacks which have our laptops in them(small bags). Of course, our room was not ready, not even by 4pm. We stored our normal sized suitcases with the luggage service outside when we arrived. We got someone from the front desk to show us up to club level.She proceeded to tell me I have to store my luggage(small rolling backpack), I said no, I already stored my actual luggage. She also told me I look tired. I said I've had a long flight and I'm hungry and there is nothing to eat at this hotel between 2-5pm. I didn't speak to her after that as I found her comment rude. She looked about 25 years more tired than me and had no business judging my appearance. Anyway , then the club level concierge on duty checked our magic bands and went on the whole spill about I have to have my luggage checked (a small backpack that rolls) I then told her I had already checked the actual suitcase with bell services. We finally get in there, the snacks were not good, little selection compared to other Disney resorts. Different from our previous stays. Then I notice a man sitting there with his actual normal sized suitcase who they did not bother to preach at about checking his bag. So, there little "rules" are selective.At that point, I realized that this stay was not worth $1200 a night. We called guest services, and thankfully were able to be changed over to Animal Kingdom Lodge where it was much nicer, better food, welcoming staff. In fairness to the Yacht Club , we have stayed several other times there but with the weekday staff who were always wonderful and were the nicest people ever. If you go there, try to avoid the weekends when they put people on duty who are either inexperienced or not good at making guests feel welcomed or appreciated . I am grateful to guest services for allowing and helping us to move immediately. I will probably not return there for a stay after this experience and I no longer would recommend it at least not on the weekends. We have stayed at many other Disney club levels including Grand Floridian, Polynesian, Wilderness Lodge, Animal Kingdom Lodge and Beach Club and they never had an issue with me bringing a small laptop into the club level especially if the room wasn't ready by 4 pm which never happened at the other locations. We checked in around 3 :25 pm and were there about 45 minutes in total. Room still wasn't ready when we left after 4pm. Happy we left.