1371892****
September 18, 2024
I came here for this newly renovated hotel and booked it for three days in a row because I believed in the Huazhuhui brand, but I was very disappointed.
I booked a boutique twin room. The room was very small and the suitcase couldn't be opened to the ground. The bed was also shorter than normal and the same bed sheets that come with it are not long enough elsewhere here at FusionExcel.
Every morning at six o'clock in the morning, I was woken up by the loud noise outside the window. Sometimes at night, after eleven o'clock, there was the sound of garbage being collected or goods being loaded, making it impossible to have a normal rest.
There was nothing edible for breakfast, there was no coffee machine, the milk was as bland as water, and even the freshly cooked noodles were not tasty, like dried noodles.
The water supply was temporarily cut off without notice, from the afternoon to 90 o'clock in the evening. During this period, you could not use the bathroom to wash your hands normally. The hotel did not provide any solutions and asked the guests to endure it. After the water supply was restored, the water pipes were full of gas, and toilet water sprayed everywhere. Go and ask the front desk and ask for sympathy. It won't solve any problem and won't provide any compensation. It's worse than a robot. The guest paid for the hotel to be considerate of your work mistakes?
We asked the front desk to ask for a car package for a one-day tour of the Western Route. We explained that there were two of us, and they introduced us to a 7-seater business car at a price higher than the ordinary market price. I don’t know what they were worried about. When you are making extra money, your brain works faster.
If you have no choice, I would not recommend it. It is far lower than the standard of Huazhu Club and the price is not cheap. There are many better choices in Dunhuang at this price.
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