Best Hotels in Harbin

There is a gray net in the room, but it doesn't matter. What matters is that the service is extremely poor. The two weirdos at the front desk made my stay experience extremely bad. I booked a double breakfast because I had to go to the hospital on an empty stomach at 8 o'clock in the morning for a gastrointestinal endoscopy. I couldn't I had breakfast, so I negotiated with the restaurant to pack two portions. The restaurant asked me to ask the front desk for instructions. The two front desk receptionists had cold expressions and said righteously, ”No, not even in special circumstances. If we pack everything like you do, it's unmanageable. It's a mess.” ”No sense of service at all. This service attitude has greatly damaged the hotel's image.

Fantastic location with Zhongyang Pedestrian Street right at the doorstep, which means lots of food, restaurants, and shops. Quaint looking hotel. Room is clean but dated and could do with some renovation. Housekeeper 2029 was friendly and kept our room pleasant throughout our stay. Receptionist and concierge were very helpful and patient. In that regard, the staff who attended to us provided top notch service. Russian restaurant was nicely appointed but not too impressed with the food. Quiet normal tasting. Exit 2 of Zhongyang MRT station is about 1km from hotel.

Our first hotel at Harbin was Manhattan hotel. It was a good hotel but interior looked abit old.Need to change their furniture and the aircond because it was so noisy.But the customer service was good ,She manage to change my room to another room since the aircond was so noisy.Otherwise the breakfast was really delicious and the location was really near to hagia sophia cathedral.Anyway thank you and all the best.

It is the off-season for tourism now, so the price is relatively affordable, but the overall cost is not low at all. The hotel is located at the junction of Harbin and Acheng. There is no supporting facilities around it, only a bus station, which makes it inconvenient to eat and relax. There are several main buildings of the hotel, but only one is open this year, which is quite desolate. Facilities: The internal structure of the hotel is OK, but the lights are not turned on. The interior of the house is also good, but the disposable items are the supporting facilities of an economy hotel. There is no coffee, welcome fruit, and only two bottles of mineral water. Hygiene: The overall hygiene is OK, and there is dirt in the corners regardless of the room. Environment: The environment is good, but the supporting facilities are too poor. Service: The service is OK overall. There are relatively few breakfast items. What is surprising is that there is a special person to watch the eggs. Each person takes one. The eggs were pulled away by the waiter before they were finished. Maybe they handled it internally.

This is the most satisfying one of the hotels booked recently in Trip.com , and the most satisfying one of the hotels I have stayed in my hometown of Harbin. Location: Very convenient, quiet in the city center, very convenient to go anywhere. Environment: elegant and comfortable, natural and fresh, safe and secure. Room: large, suitable temperature, good quality bathroom sanitary ware. Breakfast: It is also healthy and delicious. Especially touched is to see my husband's ID card, take the initiative to give a birthday cake, really surprise. Special thanks to Sun Chao, the reception center manager, Li Cui, the reception supervisor at the front desk (the caller I called that day), Chen Guowei, the reception supervisor of the seven villa buildings, etc. The service is particularly warm and home away from home. The next time you go home, you must book and stay again.

We upgraded for free, the service was very good, and we called in advance. The room was large and the facilities were new. The upgraded area was very quiet, and there were many tour groups in the main building. When we went for breakfast at 7 o'clock, it was full of groups, there were no seats and nothing to eat, which was embarrassing... This was not good.

Holiday Inn is as always good value for money international hotel chain. I stayed here during the Spring Festival Holidays (***** New Year), so did not find any restaurants open nearby. The staff was overwhelmed during morning breakfast hours due to lots of guests. Nonetheless they were hardworking and put in extra efforts to serve all the guests, well beyond the breakfast time. Appreciate their service attitude. A bad experience would be with the washing machine which wouldn't work without coins, which is quite weird as usually the self-service laundry is free or could be operated by QR code payments. I had already put the detergent on the clothes making them wet, only to be told that I had to wait until the next day morning as the front desk did not have coins, I had checkout in the morning.

In terms of tidying up, it is still good, but due to the passage of time, some facilities are old and there is dust behind the door, so we did not bother to clean it. The child is 2 years old and accidentally soiled the sheets while eating. The lady at the front desk helped us. I borrowed detergent and it solved the problem perfectly. Thank you very much. Otherwise, the cleaning fee will be deducted 60 yuan. The lady in the black suit who checked the room kept emphasizing that we should pay for the dirty sheets. During the cleaning process, my husband , I was waiting in the lobby with my children, and I heard her talking about us. We were very cooperative throughout the process and did not shirk our responsibilities. I just felt that the 60 yuan cleaning fee was a bit expensive. I wanted to clean it myself, but she talked about it. I was really convinced. .

The surrounding area is very convenient, next to Xiangfang Wanda, a few minutes walk from Metro Line 2, and very close to the office. The breakfast is a bit simple, and the room hygiene needs to be improved. Details are very important.

During our 2-night stay at EaseLF Hotel, we experienced both positives and drawbacks. The hotel's location is undeniably convenient, situated near a subway station, and the reception staff demonstrated commendable hospitality. However, the breakfast offerings were disappointing, featuring limited choices that did not meet our expectations. Our room, though functional, fell short of our cleanliness standards, as we noticed visible dust, and the absence of windows in our assigned room was a notable downside. The confined space without natural light diminished the overall comfort of the stay. Moreover, the provided toiletries were minimal, approximately 100 ml for two people over two nights, and unfortunately, they were not replenished on the second day, leaving us with a shortage. Fortunately, we had our own toiletries as a backup. While the hotel has potential, particularly due to its location and accommodating staff, addressing cleanliness concerns, expanding breakfast options, and ensuring ample toiletries for the duration of the stay would significantly enhance the guest experience. These improvements would make EaseLF Hotel a more attractive choice for future stays, creating a more satisfying and memorable visit for guests.