Guest User
June 29, 2022
One of the reps was very rude over the phone when we called to get an early check in. The website said there was a suttle to/from the airport but when we called for a pick up they said they didn't offer it and hung up. We finally got to the hotel so that, we can wait in the lobby and they asked if we wanted to pay extra for an early check in. After hours of walking around the airport with no place to go, they ask us that. What we didn't understand was why they couldn't have offered it sooner. As far as amenities go the pool was broken. The room looked clean but the window was cracked and there were holes all over the room.