JW Marriott Hotel Kolkata

This place is getting old. Poorly managed staff. Severe issues wirh climate control, actually it doesn't exist at the marriot. .Many many apologies, little action. It's time to take the JW brand off the building, unworthy!

This has been the most awful stay I have ever encountered with a 5* hotel. Firstly, the only method of contacting the hotel from abroad is via phone, this makes it difficult to put in a special request for a room away from the elevator as I am a light sleeper. All other 5* hotel chains i have stayed with allow guests to contact them prior to their arrival with any special requests. 

The hotel is operating at 100% occupancy and the only room available for me was right by the elevator. The elevator had a loud ring noise to announce it has arrived, so this was going on all night, on top of being on a floor with guest who were attending a wedding at the hotel. Why a business traveller is put on the same floor as noisy wedding guests, I have no idea. As the hotel was at 100% occupancy I had to suffer a poor night of no sleep. The following morning the hotel was going to change my room, I left at 11.30 for a meeting and returned at 13.30, my other room was not ready until 14.40. When I was allocated another room it was awful in comparison to the original room I had been assigned. I had to make multiple requests to have my room changed so I could be comfortable. Usually, when someone bad happens, a hotel will put you in a nicer room than the original. This is the first time I was moved to a room that was not as nice as the original. 

I had a two night stay and I had to move to three different rooms, which, needless to say is a lot of hassle and doesn’t allow you to get comfortable and relax. I expected a better standard of service from a J W Marriott. I needed a late check out and given all the grieve they were kind enough to give me a late check out, but then whilst I was trying to make sure I got rest, I was awoken with another call requesting for me to change my room because my room was required for an arriving guest. How a hotel think it's acceptable to disturb a guest who has suffered poor sleep, moved rooms three times, to ask them to change from their room for the remaining few hours of my stay, truly baffles me. Whilst I was checking out, after I had paid for my room service charges, they decided to offer me a 20% by trying to refund me part of my room service costs. Again, I was shocked at the after thought of all this, and refused to accept the token discount. I will not be staying at this hotel again. If you are a business traveller, it is better to stay next door at the ITC Sonar, it's a much quieter property. As nice as the property is, the team at the J W Marriott still have a lot of work to do when it comes to understanding hospitality.