Hotels near Grand theatre de Tours, Tours
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Latest Reviews for Tours hotels
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4.4/5
Excellent
I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad in this hotel.
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4.4/5
Excellent
Excellent. Nicely fitted out room. Felt new. Fair beer and wine prices, soft seating area to chill in. Secure bike storage. Reception team all lovely, friendly, professional and helpful. Shout out to Georg, knowledgable and helpful. Breakfast was very good also, usual Hampton offering. Great location for centre. Car park 50m away, secure and 12 Euro for 24 hrs.
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4.3/5
Excellent
RRachelThe location is fantastic. Although the hotel does not have any private parking, there is free parking all around the building so was easy to find a convenient spot. The main town centre is about a 20 minute walk away however there are lots of local restaurants near by. We booked our stay through the TRIP website stating we needed parking and a dog friendly hotel. Neither were true, no hotel parking and no dogs allowed although the hotel were great and still allowed us to stay with our hound. The staff were very helpful and friendly. The room was spacious enough and the bathroom was ensuite. No complaints. We had a thoroughly enjoyable stay.
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4.2/5
Very Good
GGuest UserIn the complex apartment vote 7/10:wide,complete of everything, balcony,releasantly clean ; negative sides shower in bath, no air conditioning, mattress bed sofa, BAND THE MOQUETTE!! The hotel has a bell and a bell pool of water, and it is too hot, but the boys have enjoyed a half hour. Inflexible on check-in saying the room would be ready at 17:00, after a variety of hurry and laughs to take you around by them, carefully not to get the chief in the next office, They continued to postpone the allocation of the room .. and finally hand keys at 17.30. Check out is at morning .... Furthermore, I didn't understand the room number of the apartments, instead of helping me by writing them or by saying a number at once, she was shocked to continue to repeat the numbers in full in French. In addition to the fact that when I spoke to her in English to complain about the late room, they did not understand and started to answer me in this language.I'm sorry, but as a client I didn't like it at all, total lack of friendliness and professionalism.
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4.2/5
Very Good
JJoël ADELINEI put 3/5 because I couldn't enjoy the benefit.
Negotiation with the hotel is impossible to delay the reservation of a night (even paying a surcharge) because I took the unchanged price option.
Sorry, since the hotel is far from being filled at that date.
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4.2/5
Very Good
DDAThe hotel is less than 5 minutes from the Tour Train Station. When I made a reservation, I thought it was a hotel similar to IBIS. After entering the room, I found a surprise. The room was warmly decorated. Although the decorations were not high-end, they were carefully designed to make people feel comfortable. This hotel is a great choice for Tours and is worth recommending.
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4.2/5
Very Good
美美丽的海The hotel is in a yard. The environment is very good. The location is relatively good. A taxi is required anywhere in Tours. The other is that the restaurant always has flies to fly, both inside and outside. Although foreigners don't care, I can't accept it. !
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4.0/5
Very Good
GGuest UserThe decoration is very new and the service is very standard. It is also good early. It gives you a feeling of home, the service is meticulous, the attitude is polite, the bathroom is very clean, the guests are polite, the location is also very close, the indoor sound insulation effect is very good, very A good hotel, I will stay in the future, Ctrip is good.
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3.8/5
AAnonymous UserThe room is a little larger at the corner, and the bathroom area is large and may be wheelchair accessible. The hotel is close to the train station and convenient for trains. The surrounding environment is very quiet at night. The front desk service is very good and provides luggage storage service.
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3.8/5
钱钱It is very bad for my colleague to book. The bad reason is that I can't swipe my credit card. It is not only a secured credit card, but also my colleague's two credit cards are not successful in the hotel front desk. In the end, I can only find Chinese restaurants to change euros. Cash, very disgusting is that the hotel also questioned the authenticity of the coins. They did not admit that there was a problem with their POS machines. They were not only having problems with the POS machine, but even the deduction system had problems. Ctrip also helped me to pay the hotel. Also failed. So the next time you travel, you will never stay in this hotel again.
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