Hotels near Gladys Porter Zoo, Brownsville
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Latest Reviews for Brownsville hotels
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Explore honest ratings and real traveler reviews to help you find the perfect stay
4.4/5
Excellent
I stay at this property frequently and I have to say they hold it together as best as they can compared to other properties. We are going through difficult times with shortages and it’s hard for the hospitality industry. Staff is nice and rooms are clean
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4.3/5
Excellent
LlindamH9292SPGreat place to stay... was there for one night and was amazed how well I was treated.. I stayed at a 4 star in San Antonio the night before and was not welcomed like I was here at the Staybridge!!! Was offered coffee and snacks before I went to room... btw room was very comfortable.. breakfast buffet had a variety of hot and cold selections... if anyone asked for a certain food ... it would be available for all within 10 minutes... I highly recommend this hotel.. I am an elderly single woman and I felt very safe here... so that’s a big plus for me... feeling safe...
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4.2/5
Very Good
GGuest UserGreat hotel and location. Restaurants nearby and hotel staff are very accommodating. Also has free breakfast and workout center. Highly recommend the hotel when traveling to the Brownsville area. Until next time
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4.1/5
Very Good
DdanielgkendallWe stayed here one night. The manager gave us a free upgrade to a suite with a jacuzzi! The room was big. I was able to park right in front of my room. The manager said he was going to spoil us, and let us check out at 2 pm for free. The breakfast is really good, but green tea would be nice. This hotel highly recommended. You can’t go wrong, well maybe.
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3.8/5
RRichardo OBC-owners are friendly and nice. (Young indian couple)
-Room.. is clean, newly renovated bathroom.
-with microwave/ refrigerator/ no water boiler/ no hair dryer/ no bottled water
-it smells newly painted . Owner tried to change the room but it’s the same, so he gave me an airfreshener. Didn’t work😂.
-Bed is squicking everytime you move.
-easy to call an uber.. usd 10 hotel - airport
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3.6/5
栤栤洫崶情The hotel is so clean. The staff is nice. But the WiFi doesn't connect.
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3.4/5
GGuest UserYou MUST read this before you choose to stay. Down below, you will find the owner REAL response to me. The lady (young Indian woman) at the front desk was extremely rude to me from the moment I checked in. She snatched my ID from my hand, shoved my receipt at me, and was generally cold and rude. We paid $105, or something close to that, for out stay. We were promised basic amenities that we did not receive. Upon arriving, we found the door handle was physically broken. It took us several minutes of messing with the handle before we got access. When we entered, I realized we had a smoking room. I have a sensitivity to smoke, so I called the office and asked for another room. The rude lady just told me there were no other rooms available. I checked online and it showed there were still other rooms available. I checked my reservation and it did say smoking so I must have messed up. It was my fault. So I accepted the room. I spent my time and slept in the room with a face mask. About 20 minutes in we discovered that the refrigerator didn’t work. We checked power at the wall, the knobs, all was good. Refrigerator was just not working. I called the office, the lady said that maintenance was not available and that, once again, there was no other rooms to move to. No solution offered. I called again to report that the floors were sticky. We were told that it was normal because of the humidity. We then called back to the office to let them know the towels in the restroom were damp and that the AC was turning off (all lights would turn off for 2 or 3 seconds) before turning back on. It was as if it was shorting out. This was happening every half hour or so. She informed me that someone would bring me towels and that maintenance is not there. She again offered me no solutions. We ended up sleeping in about 80-85 degree temperatures. We waited an hour, no towels. Luckily my wife had a beach towel and we chose to just share it. Upon turning on the shower, the handle tell off, exposing either mold behind the knob. We informed the front office every time we found a new issue, and every time we were given no solutions. To recap Broken door handle Broken refrigerator Sticky floors Wet towels Tv didn’t work Shower handle broke AC not working The next morning I asked for a manager and was told she just left. It was 10am, I asked for some sort of compensation for my issues. I was told they don’t offer refunds or compensation. Absolute worst stay I’ve ever had. Edit: owners REAL RESPONSE. When I submitted my review, I also reviewed the hotel on Priceline and emailed their corporate. The owner wanted me to call him to “work it out” when I spoke with Mr. Patel the 1st time, he hasn’t found out about the Priceline review or the email to corporate yet. He systematically went through each of my concerns and said I must be lying. He also informed me that the other people working there that was rude was his family. I don’t know why the young woman was but the older woman wa
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3.0/5
Although this hotel has been remodeled and updated, they are understaffed and in need of continued upgrades. I noticed they do not have automatic door nor handicapped access to the front or side doors. They do have one working elevator. We stayed for a few nights and the same 2 cars were parked on the fire zone, which is a safety hazard. In the rooms, The floor although, laminate was dirty and could not be walked on barefoot. There is no coffee maker in the room. There is no security guard and there appeared to be some homeless People hanging around the hotel at all times. We took our own comforters and I’m glad we did because the bed cover was dirty. It is reasonably priced. As they say, you get what you pay for.
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3.0/5
This is the worst stay i have ever had... Driving up to the entrance, the trash can was overflowing with trash, there were cigarette butts all over the ground. The planters were filled with fake plants that looked like they were dead. Elevator was extremely slow for a 3 story hotel... usually had to wait approximately 5 minutes each time. Aside from Lobby there was not AC in the common areas. I went to my room and immediately went to use the rest room and NO toilet paper or even a toilet paper spindle. Went back to lobby, but there is no public restroom to use. So, asked for Toilet Paper and went back to my room. As i entered further into the rooms, i see a small roach on the floor (i'm ok with that.. he was dead) along with other debris. Obviously not swept well. In looking at the bed the cover had stains on it, so was quite concerned that it was truly ”Clean”. When i went to shower, there was no wash cloth, hand towel, shampoo, facial tissue. Wound up using the dish cloth and kitchen towel for my bath/face. As i packed my things to leave i put my make up case in my bag. I then remembered i forgot my earrings and went to get some out of my case when i noticed something move in my case. Turns out it was a little roach!! I immediately pulled it out of my bag and dumped everything on the counter! I guess i am glad i found it there... so it didn't come home with me! Also, when leaving the next morning, while i was walking to the elevator, i saw another roach on the wall. The staff, although very cordial... didn't seem to concerned about my no paper issue (no apology). At check out i mentioned i was unhappy with my stay and they the desk clerk didn't acknowledge my statement, until i asked if there was a manager available, which of course was not. I was quite disappointed, basically because i used to work for Studio 6 many, many years ago and was always proud they had a great product.
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