B&B Hotel Rouen Parc des Expos Zénith

As a result of delays at the Eurotunnel, we didn't arrive at the hotel until 4:30am and upon accessing our assigned room (number 23), we were hit by a very strong smell of dampness. We realised after using the toilet, that this was the source of the issue as once it was flushed it flooded the bathroom. We used the towels provided to mop this up and given how late we had arrived, we proceeded to get some sleep intending to raise the issue with hotel staff the following morning. When we did raise it, the receptionist didn't seem at all surprised, but told us we should have contacted them at 4:30am. We asked how and were told there was a telephone number in the room. After breakfast, we went back the room to brush teeth, etc and the flood from the bathroom reached the main bedroom (almost to the front door!). We had a look around for the contact number we were told was in the room and couldn't find it anywhere so we went back down to discuss with hotel staff - to be told there was nothing they could do as the manager wouldn't be back until Monday! Staff were completely unsympathetic and really couldn't care less about their guests. In the company's defence, I must say that luckily this isn't the experience we have had over the last 2 years at other B&B Hotels and have since stayed in one at Bordeaux and Toulouse and those stays were brilliant, with great customer service. I don't expect anything more than the basics when choosing this hotel chain, but I do expect the bathroom to be in working order and that if there is such a significant issue as ours, for staff to act appropriately to address it. We will be avoiding the Rouen Parc des Expos Zenith from now on and would encourage everyone else to!