Guest User
April 1, 2024
We were moved to this hotel on the 1st of Ramadhaan 1445. We were originally booked in Le Meriden. This hotel was very dirty with cockroaches in every room. House keeping didn't make an effort and had to constantly be told what to do. The male in the reception was very rude and inconsiderate on the first few days. They weren't prepared to give us our extra beds and expected a family of 5 to sleep on a double bed as they had no availability. When I spoke to the Man in reception about the beds, he switched the phone off and refused to cooperate. Customer service should be a priority.