Phoenicia Royal Hotel

I went in 2019 for the first time and everything looked good. Went again in july 2024 but the picture changed... Disappointing experience... Never coming back again... The pictures I uploaded speak for themselves, I don't understand how this hotel still qualifies for 5 stars.

The advertisement of the hotel was quite good and the rating of it is 5 stars, but when we arrived it began to look very suspicious and nothing like it was advertised. The whole hotel is filled with cheap and tacky 18th century furniture which has stains all over it and half of it seems very used. On every floor of the residential complex there was a wonderful view of an old, yellow microwave, fridge with questionable water bottles, dirty coffee machine and a showcase dedicated to baked goods. Thank god we did not bring any UV light with us, because otherwise we wouldn’t be able to sleep at night and if I had a sleeping bag I would have rather slept there. The service in the hotel was abysmal, barely English speaking personnel, no disregard about the wellbeing of the guests. One of my favourite things was the fact that after having lunch you didn’t have the option to pay at the very place where you just ate, instead you had to take a long walk ( at least 500 metres ) away from the beach to get to restaurant where you had to pay the bill. I guess they haven’t figured out how to exchange money between departments in the hotel yet. P.S. All drinks including coffee are served in paper/plastic cups. I could write a very long description of my experience in this hotel, but to sum it up, Phoenicia hotel is like a tacky, sticky, stinking and repelling piece of furniture left in a dark alley to be used as a toilet by stray dogs and hobos.