XI HOTEL

Severe lightning protection: This is by no means a normal hotel where you can relax, do laundry, and have breakfast - quite the opposite: The hotel staff, from the manager to the front desk to the kitchen, are unreasonable and rude. The soundproofing of the hotel is very poor, and with the ****, people can't rest peacefully until three o'clock in the morning. Like attracts like, ** stick together: Among the guests who came here, there was a ***** match with the hotel staff. For details, see two negative reviews: 4. The front desk staff on the two days before and after were all: arrogant and rude, not doing their job well, and not doing their job properly: On the first day, she asked me to "report my mobile phone number." I told her: "It is neither professional nor polite to speak to guests like this. The formal way is to ask: What is your mobile phone number?" The next day: When I extended my stay, I was asked to "state my room number" - it was clearly written on the room card cover. The room attendant forgot to change the towels and informed the front desk to replace them. It was her first time here and she didn't apologize at all. She handed the towels to me "as a matter of course" - I asked her to change them herself. Then, I found that she didn't take away the towel she had changed - I asked her to come up and take it away. This really lacks the professionalism of a normal waiter and the empathy of a normal person: Mistakes and omissions in cleaning during extended stays have caused trouble to the guests - the normal approach is to apologize and make amends, rather than causing further trouble and obstruction to the guests. When guests come back at night, they need to rest - but they are disturbed again and again. Those who are rude to customers and unwilling to do regular work can be laid off or not work. 5. Breakfast, surrounding the meal coupons, fully exposed the rudeness and unreasonableness of everyone from the male person in charge to the kitchen staff: When we extended our stay the next day, the male person in charge was present and neither the front desk nor the receptionist gave us meal coupons. During breakfast, the kitchen staff was rude and tough: "You can't eat without a meal ticket." Me: "This is an internal work error on your part. It's up to you to coordinate and deal with it internally." She remains the same, "unshakable". I was stern - and then another kitchen staff member called the male in charge. 6. The male person in charge is equally bad and bad. As the saying goes: "The upper beam is not straight and the lower beam is crooked": 1) Regarding the issue of breakfast coupons, when he came, he didn’t apologize, but said: “It’s okay, it’s okay.” What does "it's okay" mean? It's you, the person in charge, and the front desk who derelict in their duties by not giving guests meal tickets, and then the kitchen staff are equally unreasonable and rude - just let the guests endure such bad treatment and swallow their anger, so that you are all " Is everything okay?” ! If you are a normal person with passion and a hotel staff who abides by the rules, you will apologize for yourself and your colleagues' dereliction of duty and attitude at this time - you will never say "it's okay" with a straight face, such lack of passion, ****, deceptive remarks that go against the norms of the hotel industry. 2) Earlier, he had trouble giving directions and did not apologize: On the first day, we drove a long way from afar, only to find that the road was blocked when we arrived. We had to take a long detour during traffic rush hours and congestion to get to the hotel. 7. Facility issues: The bath towel was severely lint-free, with a layer of white hair falling off. At night, when I pressed the bedside switch to "all off", the lights could not be turned off, but the curtains opened. The room didn't even have a phone. 8. I can’t do good things and have a lot of bad things. They also tried to use red envelopes and spend money to buy good reviews - see the picture. ………… in conclusion: Such personnel do not comply with or seriously violate the basic standards and rules of the hotel industry. Their morality and behavior are not up to par. They are not only harmful to the guests, but also harmful to the industry.

環境：酒店位於玄武區中山陵四方城1號十朝文化園內，距離地鐵2號線苜蓿園站，步行大約10多分鐘就到了。最主要的是酒店位於公園園區內，距離明孝陵景區5號門很近，穿過5號門，過四方城就是明孝陵景區7號門。從酒店出門到7號門就幾分鐘，對於想早上七點前免門票進景區的小夥伴來説簡直是福音（這幾十塊門票真的有必要省省，省下來的錢完全可以去看琉璃塔）。酒店旁邊還有不少紅葉，挺漂亮的。 服務：前台值班的小盧同學和其他服務員小姐姐服務很熱心，住的開心（平安夜入住當天還收到了服務員小姐姐的送的蘋果，暖心） 設施：房間內設施齊全，不間斷電源，加熱馬桶（冬季福音）。 衞生：阿姨做衞生打掃的很仔細，比很多品牌酒店衞生情況都要好。