The Surrey A Corinthia Hotel

The Surrey hotel just re- opened in October 2024 after an extensive renovation. Everything about it is fantastic. It is in a great upper east side location, the staff is extraordinary and they all strive to exceed any expectation you may have. Noah at the front desk was especially attentive and went above and beyond! The room was comfortable and lovely. Beautiful linens and those extra thick windows that keep out the city noises. I am a Bemelmans fan because I love the decor, feel and vibe. The Surrey lounge is, of course, more modern but equally as intimate, clubby, great decor and equally great vibe! Book a stay - you wont be disappointed. I am definitely a fan and going back!

The redesigned and refurbished Surrey Hotel is now my favorite NYC hotel. It’s elegant and comfortable, and the rooms were obviously designed with attention to every detail. There is a lively bar and restaurant scene. The lounge and restaurant are lovely. And once you get up to your room, the atmosphere is very quiet and serene. The beds are of the highest quality, as are all the fittings in the bathrooms and the rooms more generally. The staff is wonderful: welcoming, friendly, and helpful. The Surrey is a warm quiet oasis in the middle of a loud busy city. The best.

After years of bouncing between the St. Regis and the Baccarat, we’ve finally found the hotel for our trips to New York: The Surrey. Even though it’s newly opened under the Corinthia brand, it already feels like a well-oiled machine. The rooms are beautiful, the thoughtful details are spot on, and the staff is absolutely top-notch. A special shoutout to the front desk team, especially Noah Durliat, who made us feel right at home from the start. It’s clear that everyone here goes above and beyond to create an unforgettable experience. We’re already planning a few days at The Surrey after Christmas to enjoy New York without the work commitments. And yes, we’ve already been recommending it to friends and colleagues—it’s that good. If you’re looking for a hotel that gets everything right, from luxury to service, this is it.

I’m writing this review while still here at The Surrey. We used to come to The Surrey often before the renovation. The hotel recently reopened this past fall I believe under new ownership. The old Surrey might have been a little dated. But it was much better! The new Surrey definitely has some kinks to be worked out! I had asked for an early check in. Upon arrival at 1pm we were told our room would hopefully be ready by 2pm. At 3pm - normal check in time - still no room. We were told another room was ready and that it was the same class of room. We took it because we needed a room right away. In fact it wasn’t the same class of room we had reserved. And there was no offer of a lesser rate. When I asked about it this morning, I was told yes you are right, we did put you in a lesser room. And I was offered a marginally lower room rate. But if I hadn’t asked, certainly I would have been charged for the room level I had reserved! We left the room this morning and were out all afternoon. Just got back; housekeeping had not been to the room, dishes from breakfast were still here, and no toilet paper or tissues in the room. Housekeeping just arrived because we called. She was very pleasant and did a nice job. I just think they’re understaffed. The new Surrey looks nice and the renovation was nicely done. The people are nice and seem to be trying hard. The front door guys are great and very helpful. The room service this morning was prompt and tasty. But overall and for $1650/night, they still have some work to do.