Champneys Springs

The whole place is in urgent need of upgrading, the rooms spa and pool area are very dated . The staff were friendly and helpful. The food and meals were reasonable. The drinks costs were very high with limited choices. The bedroom was in poor condition. Curtains were ripped the bathroom sealant and grout was in urgent need of upgrading. The whole place was cold everywhere The walk between the hotel and pool area was cold. Radiators switched off. The changing rooms are old and dated. To be honest we were slightly disappointed with the whole place . There is very limited seating around the pool . Steam and saunas are in the changing rooms mainly . I would say though again the food choice was good and plentiful from the Sunday Buffett. We did not receive any customer type survey after the visit . The car park is a bit of a mess also potholes and looks very unkept .

The entire place was freezing, likely due to poor heating facilities, which wasn’t ideal with the winter weather. Our room also had the ***** lights fall down as well as a faulty bathroom light which flickered on and off. I told the night maintenance man who was very apologetic and lovely, but when I told the staff in the morning they said ‘sorry’ and swiftly moved on which wasn’t great customer service. Moving onto the food, it was pretty awful. The food, especially in the evening, is so bland. My mother-in-law even had to send hers back due to it tasting of nothing and she really isn’t the type to complain. I paid an extra £10 supplement for a medium rare steak and it came out basically raw. The starters and desserts are okay but nothing special. The also advertised a burrata salad and then served it with mozzarella? That is not the same thing and I was pretty frustrated. The spa facilities were also okay - the hydrotherapy pool was lukewarm temperature at best and I found it cold to be honest. I didn’t use the pool. The steam room in the changing room area was nice. The massage treatments we received were also nice, however the speaker was dying during 10 mins of my massage which is not the therapists fault but doesn’t give a great experience. She did apologise and give me a body wash. Moreover, I had another treatment which required me to shower and everything was great apart from the state of the shower! It was very very old fashioned and looked like a shower you’d get in a rural European apartment - yellow and tired. The door had faded / tacky markings and also no handle so you had to push / pull to try and get in and out. Despite this the therapists were beyond lovely and were the best part of my stay and are the only reason the ranking isn’t 1/5. I hope other Champneys resorts are better.

We are privileged to be able to stay in many resorts and hotels around the world. But Springs is definitely worth mentioning. The room, location, food , treatments and staff could not find fault in anything. Nothing was too ever too much trouble and would particularly like to mention the following people who went over and above and out of their way to make sure we had a lovely time. They were Dominique, Naomi, Annette and Millie. I have no hesitation in recommending Champneys Springs and will definitely be visiting again. Thank you. Lance Haggith OBE

I had a wonderful and relaxing break with my sisters. The grounds were absolutely stunning, and the location was perfect. The food was delicious, and the massage was incredibly rejuvenating—exactly what I needed! A special thanks to Jude from housekeeping, who went above and beyond by posting my charger to my home address after I accidentally left it in my room. Her kindness and effort made such a difference. Overall, a fantastic experience, and I’ll definitely be returning!