Guest User
May 1, 2024
Otherwise a beautiful hotel with an amazing view, everything you could ask for and see. But the problem is the invisible stuff. Car renting - We tried to rent a car and was told that we have to call the car service because they couldn't wait for 10 minutes in the lobby. We are a big family so it always takes time to prepare us for a trip. There is not a single place written that we had to be 9:00 o'clock sharp to get our car. ******* when we just could give the keys away to the reception when we returned the car, why couldn't you do that? Paid service - The second big problem was the invisible amount of charges. We were on the beach each day and suddenly on the last day an employee came to us and charged us for sunbathing. For a hotel where we had bought an inclusive experience. Check out - we were told that we had to check out at 12:00 o'clock, while they knew our plane would leave 22:45 in the night. They could have mentioned that you could stay in your room for a small fee until 18:00. Other problems; no water for several hours, door broken in our room, a nest of ants on our wall. Good stuff were the food (loved the morning buffet), the activities for children and the view.