Guest User
January 11, 2025
We arrived at the Ripley hotel only to discover that the ground floor room we had requested was no longer available. After entering our room (which was located on the first floor furthest away from the lift), we also discovered that the room was a double room, only not a twin. We returned to reception where both Pedro and Vicky were extremely helpful and were able to accommodate us on the ground floor after all, which was great! This was very important to us as my mother has limited mobility. Pedro assured us when we left the hotel that if we returned for another stay, he would ensure we were given a ground floor room which was great. I would highly recommend this hotel for a clean and comfortable stay.