YABULI SUN MOUNTAIN HOLIDAY HOTEL

The hotel stay experience was great. The front desk ladies were considerate and patient. They answered all my questions and gave me a service experience that other hotels cannot match. Especially the four front desk ladies Xidan, Xu Meng, Sun Xinyu and Li Yan, they were warm and polite, and their service was also very considerate. They were also very good-looking. The second one was Hu Di, the big brother in the ski equipment hall. He also took care of us when we borrowed and returned the gear, and let us enjoy a good skiing experience. Five-star praise, family!

1. The hotel door faces north. We stayed for three days. The road at the door was covered with ice. We never saw anyone come to clean the road. There were only steps at the door. 2. The newly renovated hotel smelled very strong when entering the room. I coughed at one point. The hotel staff replied: "Everyone's response is different." 3. You need to go to three places to ski: fill out the form at the front desk, swipe the snow card at the ski equipment hall, and issue the invoice at the tourist service center. 4. The procedure is very complicated and does not consider the convenience of the guests. We skied for four days and kept going back and forth between these places every day. The system was very chaotic and disorderly. The staff was not proficient in their business. Every time I asked a question, the answer was: "What did they say?" 5. I kept confirming with the staff every day whether the snow card was valid? The three-hour skiing course of 1,050 yuan was originally very precious time, but I couldn't come back halfway and refresh it again! The reply is always: "The staff is too busy!" 6. We always use our own goggles and returned them on the first day. When we returned the ski pass on the last day, they said we rented the goggles but didn't return them. What was written in the computer system? They asked us to retrieve the surveillance video to clarify themselves and prove that we returned them. We had to spend nearly an hour to retrieve the surveillance video to prove that the goggles were returned on the first day, which seriously affected our subsequent itinerary! The last word: "Sorry!" The service attitude is so dogmatic and bad! ! ! It doesn't match the star rating of this hotel! ! ! The management system is chaotic!

I suddenly wanted to ski when I was on a business trip. The hotel was clean and very convenient. I could reach the ski resort right outside. The vacation assistant Liang Xinru was very attentive. I thought I had lost something during the trip. The staff was very attentive. Later it turned out to be a mistake. I am still very grateful. Rose][Rose]

5 points for the resort assistant Liang Xinru. The girl is careful and responsible at work. Any problems can be solved in time. It is a very pleasant stay experience. Facilities: Complete Hygiene: Good Environment: Good Service: Excellent