This hotel is located a convenient location to cross Huanggang Port to enter Hong Kong. The overall stay was OK but was not what I expected of a 4-star hotel. The room was not as clean - with dust on the floor and fur/hair/dust on bed items like bed sheets and pillow covers. For a person with bad dust allergies, I asked the reception if we can have cleaning service to clean or a different room but they could not accommodate because the cleaning lady was not here. We ended up changing bed sheets and cover ourselves, and having to find the cleaning lady ourself the next day for room cleaning. Shoutouts to the cleaning lady, who had been friendly and helpful! No follow up from the reception staff the next day or throughout the stay at all. They also did not go over any amenities which I could use for free at my check-in at all. I never figured out where the laundry room was, which should be free per trip.com. How dare the staff asked for a good review on trip.com at checkout when you didn’t even provide a good service…