Moon Mountain Lodge

Guests lauded the comfortable, spacious rooms with stunning views and friendly staff. They also enjoyed the well-equipped bungalows and delicious breakfast. The inclusion of a plunge pool was a bonus.

There is nothing luxury about this lodge. The food was good and the view was beautiful, but that's all this place has going for it. We were booked here for two nights, but we left after one night and paid for a new lodge because our experience was so bad. The flaps on the tents do not close properly. They are meant to zip up the sides and velcro across the top, but the velcro does not hold ESPECIALLY in the wind. We were there on a very windy night and it sounded like someone was banging on our tent all night long. We got no sleep until we decided to deal with the cold air instead of the wind and opened all of our tent windows. When we asked the staff in the morning about this, they said that all of the tents are the same and refused to try and help fix the issue by trying a different tent. They offered no solutions at all and made it sound like guests complain about this to them all the time. When the manager on duty spoke to us, he was incredibly rude and condescending. He told us that the wind is the problem and they are not responsible for the wind. We told him that the velcro doesn't hold on the tent windows, causing them to bang and make noise, this was the problem. He continued to explain that the season was changing and that it is windy...he even said "well there will be wind on the sand dunes" when we explained that we were upset because we weren't able to hike the dunes that morning for lack of sleep. He even started to raise his voice at me at one point. We went down the road and booked a new lodge for the second night (despite getting no refund, it was that bad).