Bear Mountain Inn

Extremely disappointing. From check-in to check out, our experience was a complete nightmare. Our room did not have a closet. When I called the front desk, they said they were not aware the room didn’t have a closet. They said they would send someone to the room to show me where the closet was and, of course, no one ever came. See the provided image as we had to hang our jackets on the end of the ironing board which was against the wall. In addition, TV did not work, difficult to adjust shower, plugs were worn out so chargers fell out of wall, and we stayed in the cottage - where there are no room thermostats. There is one thermostat in main area for all six rooms. For the price you should at least have a closet, a couple hangers, and be able to adjust the temperature in your room. We tried to eat at the restaurant and even though there were two empty chairs at the bar, we were told they were reserved. Sunday morning brunch at $49 a person is your only option other than the hikers café. At hikers Café we almost walked out after waiting over six minutes for someone to take our payment. It is a beautiful lake and it would be wonderful to have a decent establishment where management knew what they were doing. I would never return and advise anyone looking for a relaxing weekend to avoid this place.

Bear Mountain Inn is a heavenly place to stay. The Catskill mountains are brilliant. The indoor bear carousel was unique. Perkins Tower atop the mountain allowed you to see over 4 states. The rooms are updated and large with a microwave and mugs for your coffee. If you liked the movie "Dirty Dancing" you should stay here. And very close to do a tour of WestPoint and a lovely paved walk around the lake.

Has a great time. Sean at guest service is amazing. Josh at restaurant 1915 was great. Kelly at the bar was wonderful. Alexis or Alex was great for a teatime. Lauren at the spa was just fantastic. The beds and pillows are comfy. The car show, pool, and zoo were also great. I’ll be back. Thank you, Grace and Mel

I have to write this review so people can know that this hotel is going dow n the drain. I've stayed many times in past years and what i experienced this year was terrible to say the least. We checked in late as Santa was leaving the hotel. 5 year old twins run upto to hug him and he start shouting he needs to go he's been working all day and has another appointment. My kids still believe in Santa. Get to the restaurant for dinner and wait 1 hour with hungry kids to get served. Food was decent. But they are understaffed. Go to our room at the Overlook Lodge late and the light bellow the microwave will not switch off. Tired so we ****** it up and slept with light on. Next day call front desk to inform them to fix it at 11.30am. Told it will be fixed. Leave room all day and come back at night and light still on. Call front desk irate and complain that its our second night and we cant sleep with light on, send a technician to fix it. Told be front desk its too late to do it, but if we want we can change room with toddlers in the middle of the night past their bedtime. We respond by saying absolutely not as its too late past their bedtime. Insist they send someone to fix it. Front desk clicks the phone on us. We call back and ask. Did you just click us? Front desk person responds "YES" and clicks us again! UNREAL. Next day check out go and complain to the manager, he gets defensive and threatens to call the park rangers on my wife. Technitian is also there and says, but we service 24 hours a day why did no one call us? Manager looks puzzled. We laugh and leave telling them we are never coming back here again. Worst experience ever not to mention my kids dreams of Santa have been shattered forever. Stay away if you dont want to feel like your getting stiffed for your hard earned dollars. People who work here seem to not really like their jobs or care about customer service.