Guest User
August 25, 2024
I went to climb a small hill nearby and stayed in this hotel. The facilities are old and the taps make a buzzing sound. What makes people uncomfortable is that the front desk told me that the hotel's gym is only available to guests in Building A, and we are in Building B, so it is not available. When booking a room, I was not told that the hotel had this difference. When I opened the hotel's facilities, I found that it was equipped with a gym, but there was no indication that it could only be used by guests in Building A. If it had been stated in advance, we might not have chosen this hotel. There are many hotels with gyms, and I have never encountered guests who are divided into different levels and cannot exercise. From a contractual perspective, the order I made with you, your hardware facilities are the conditions to attract me to choose you, and now you are not allowed to use them. Can this be said to be a fraud? The front desk also used a metaphor, saying that you can also take business class and economy class on an airplane. Then I would like to ask you, other airlines write clearly about the service content, have you written it clearly? I have also stayed in some hotels in Suzhou, and I feel that many hotels pay more attention to service, but this one is obviously not. The front desk spoke casually, as if they had not received good training. A hotel that is not outstanding in all aspects but still divides its services into different levels makes people wonder if the hotel is in a financial crisis. Both its hardware and software are not up to standard.
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