Boutique Eco Hotel Sasanka

Something very disturbing happened at this hotel. Whether it was a change of ownership, professional burnout of the managers, lack of proper staff training, or perhaps (most likely) all of the above at once. I remember this hotel from the pre-pandemic times when I would come with VIP groups, and as a tourleader, I was confident that the service standards would be top-notch. However, during my last stay with a group (and there were many), the situations I encountered made it clear that it would be my last stay, and I won't be bringing any more groups to this hotel. It turns out that despite being able to establish even the tiniest details of the stay program and contract terms, the hotel agenda prepared by the manager did not align with the previous agreements, resulting in guests not receiving what they had ordered. When the inconsistencies were pointed out, the staff would ask the rhetorical question, "Whose fault is it?" Certainly not the one who clearly defined the terms of the stay! The group's frustration resulting from this was met with a series of malicious comments (not necessarily in Polish) from the staff and even the guest's access to the room being blocked by canceling the key card before the checkout time. The staff's poor command of the Polish language doesn't justify their insolent attitude towards the group, and a simple word of apology, in cases where the hotel clearly failed, was never uttered. Instead, the receptionist wanted to send one of my guests (the president herself) "to the carpet" to meet with the hotel director because "the director wanted to talk to Ms. XYZ about her inappropriate behavior" (sic). I took this particular case as humorous because it's difficult to take such a stance from a person representing the hotel seriously, especially since the behavior of that lady did not deviate from generally accepted standards of savoir vivre. It was simply a firmer way of pointing out that the hotel was not fulfilling the terms of the contract. The hotel itself already has its "rich" history, written on dirty walls, damaged doors, shabby furniture, bent and paint-stained radiators (photos). The lack of supervision and a "host's touch" is evident to the naked eye. I would like to add that I always read reviews before visiting any place, and usually, I treat the most negative ones as being written by "demanding nitpickers." Unfortunately, in the case of Sasanka hotel, these negative reviews are confirmed in practice.