Guest User
January 31, 2023
Clean and nice facility but unpleasant and rude reception. We had booked the luxury room and paid extra to stay until spa time. As soon as we arrived they were insisting that we get a basic double room (at the same price as the luxury one) and they told us that before the spa we had to leave. Arriving at the spa with the suitcases, we see that it was not equipped with a dressing room to get ready and we ask if it is possible that we can be provided with a room. He refuses saying that there are no rooms available and at that point I reply in an angry and angry way saying that since we arrived we have been treated incorrectly. He replies in a rude and boorish way, saying that I have to 'think in silence. '' So the tones are getting brighter given the low level of this statement and only at that point can he find a free room. I had never been in a similar situation. I strongly advise against this structure, as kindness and education have never met them !!!
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