Hyatt Place Hotels in Toranagallu

I am traveling with my friends and family for a holiday in Hampi . We have booked two King room for 4 nights. First of our arrival our welcome was warm and well placed i would say. First day we stayed at the property so went for lunch and placed food order with alacarte option. We ordered paneer tikka, Dal, rice , cheesy mushroom , paneer chilly and bissebille rice. All these items were yummy and our family thought wow the food is great . Except for paneer chilly which we felt could have been better in taste but it's ok that was not that bad. Desserts were really good ie tiramisu and Shahi tukda which was very enjoyed by the family. So we were very excited with the beginning or how the stay had started. Next day after our siteseeing we went for dinner and opted for buffet on 24Dec2024. We ordered Khichdi for my kid but it didn't show up for 30 minutes . So I reminded the guy who took the order and later I was told by the staff sorry sir order was not placed. Buffet food was not really that great specially for ones opting for veg . Staff catering to people in the food hall looked lost as they were newly hired or either they were tiered of multiple shifts. One of our family member when munched plum Cake he got a small stone in the cake . We calmly called the chef and gave the feedback that's it. Now next day 25Dec 2024 same story in terms of buffet was not really value for money. We ordered fresh lime juice it too ages to reach our table. I was patient enough and reached out to supervisor and asked is everything OK or are you all overwhelmed. Honestly the response that i got was just troubleshooting approach but not making an effort to understand the issue I would say. So day of 25dec was also dishearting with hyatt. Today I went for breakfast with family and like every Indian I guess asked for tea and guess the response I get sorry sir mik vendor has delayed the supply thoda time lagena? I was like seriously is this really happening at hyatt. I was calm and went to the supervisor and I asked her are you all not properly staffed or is this week little overwhelming and gave her background of last two days roo. She said let me see what I can do for you and yes she did convey her regret . My point is with hyatt is this common ? I still have two nights left with hyatt hoping to see some change . I don't have concern over property but service and food should be value for money or what's the differentiator between hyatt or some 2 or 3 stars hotel chains . My humble request to Hyatt team is please have someone look in to this or footprints will eventually disappear in this property Trip typeHoliday · Friends Rooms3. Service2. Location4.0 Hotel highlights : Quiet