Guest User
August 23, 2024
This hotel is located in the middle of two beaches with nothing around it. 15 min car ride to get to old town Trapani. There are 5 people working in the whole hotel, barely any English is spoken. We had two Rooms on the first floor and both rooms had ant infestation. No manager to speak to after two days of inquiring, they brought ant traps to the room and fumigated the room with chemicals while we were inside. No one offered us a new room, any upgrade or compensation. I spoke to the receptionist and she spoke to the manager and he offered me a cocktail which I declined, rooms are tiny and you can hear conversation from outside. ( no privacy) I have never encountered such poor customer service in a hotel. No security at the hotel random people walking in and around the beach hotel. I did not feel safe. We got pool towels 1 day out of 3 and the other days they said they are not available Never been through such chaos and poor management in my life. From the outside it looks nice but beware!!! Sent from my iPhone