GreenTree Eastern Hotels in Urumqi

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

I heard that the hotel was renovated in October last year. It is very cost-effective and convenient to go out and do things. The beef noodles for breakfast are delicious. The room is more than 30 square meters. The shower can get hot water in a few seconds. The staff are also very enthusiastic and patient. There are many snacks around. You can see Wanda Plaza opposite. It was a very satisfactory stay. Friends will arrange this hotel again when they come to Wu👍

It was great to stay in this hotel when I came to Urumqi for business. The service attitude of the front desk was very good. When I was resting in the lobby bar, the waiter also enthusiastically poured me a cup of free black tea. It really felt like home. The room was large and super clean. It was very comfortable to stay. The hotel has a parking lot and gave us free parking. It was great [强][强]

The hotel is located in the center of Urumqi. The hotel lobby is spacious. The front desk check-in was very quick. They upgraded my room for free. When I checked out, Susan was very welcoming. I will choose Hilton Urumqi next time I travel.

Absolutely fantastic, it’s obviously pretty tough for foreigners to get around at the moment but the staff helped me with everything that you can imagine. There’s a branch of Harem Bagh for Uygur style food across the street, parking and lots to do nearby. The room was spacious, spotlessly clean and was beyond my expectations. Thanks and already booked my next stay.

The pros: it’s attached to a high end mall it has a top of the line automatic bidet as it’s part of Marriott group, interior of room is reminiscent of its sister brand, the EDITION has a beautiful executive lounge Service and lift arrival is always prompt Bellboys and L1 aunties are helpful, earnest and friendly Byredo toiletries The cons: Poor awareness by local drivers resulting in many drivers, dropping off the wrong entrance Signages of the hotel can be vastly improved, as it’s not immediately clear that reception is at L37, and that there’s even a L1 lobby Room was stuffy even as I tried to lower the thermostat to 18 celcius, I was still perspiring in my room and the middle of the night One of my wash sinks was clogged The pillows are not exactly comfy and I didn’t know there was a pillow menu until the day of checking out, even as I stayed in other Conrads of the world Most of the staff who are in their twenties and thirties, have major rbf until you actually speak to them where they appear to be more pleasant and accommodating

Service: Noor at the front desk provided good service, and upgraded me to a suite for free. I had a great stay. Welcome fruit: There was welcome fruit in the room. Delayed check-out until 15:00 depending on room availability: You can delay check-out. 👍👍👍

The hotel is quite satisfactory and meets the standards of the old five-star hotel. The hygiene and breakfast are all good, and the bedding is comfortable. As long as you don't require a modern style, you won't step into the pit. The little beauty at the front desk is also very good. We arrived late, and there were no adjacent rooms for two rooms. Seeing that we had elderly people who needed care, she actively helped us coordinate adjacent rooms. Thank you very much. I forgot to ask your name, I'm really sorry. Finally, let's talk about the shortcomings. I don't know why the door of the hotel lobby was not allowed to go up. It rained heavily in Urumqi on the day of arrival. After parking, I walked to the lobby in the rain. It was too embarrassing. The key is that there are elderly people. It's unacceptable to get wet in the rain. I also reported this to the front desk lady on the same day and got a timely response. Early the next morning, the front desk handled the extension of stay. The lady said that the lobby manager happened to be there. After reacting, I talked to the lobby manager, but I was very disappointed. This fat male lobby manager was extremely arrogant and rude. He looked down on people and didn't care at all. In the end, I guess he was helpless and said thank you with his back teeth. Sure enough, the iron block blocking the road was not removed until check-out. Finally, the concierge of this hotel is useless. It rained on the first day and the car could not go up. They would have given me an umbrella. On the second day, I needed to move something from the car to the room and needed the concierge's cart. There was no one in the concierge department. I asked the front desk and was told that they were not working and would have to wait for ten minutes. I said I didn't need help and just needed to get off the car. They told me that I could push it myself. I pushed the cart to move things. When I came back, the concierge had already started working. I pushed a big cart by myself, and the concierge just watched. It would have been fine if they didn't help push it, but they didn't even help open the door. Finally, to sum up, the five-star facilities are put up by a makeshift team.