Coast Coal Harbour Hotel by APA

I was in Vancouver for a work conference and stayed at the Coast Coal Harbour, The staff was very friendly and helpful, including a late checkout for a late afternoon flight. The room was spotless and my view from the 15th floor was spectacular. The location made it an easy walk not only to the convention centre, but to many shops, restaurants, and bars in the downtown area.

This is a supposedly luxury hotel, but despite the high price we were not able to enjoy a decent shower because even after running the water for quite a while, the water temperature in our room never reached anything near what you expect, i.e., hot. I have stayed in many hotels both good and bad, but never have I had cause to complain about the water temperature. We mentioned it to the front desk but all we got was a dismissive "Oh sorry" which didn't really cut it as far as I'm concerned.

I was at the hotel to present and attend a national conference. I was in room 1012. I checked in on Nov 20th at 8.30 pm as my flight from Toronto was delayed then cancelled by Air Canada and a 5 hour flight became a 15 hours flight. Tired and fatigued. Eventually checked in, and the room was large, cosy, typically amenities. However the room faces another office building right across-so you cannot open the curtains to let in sunshine or walk around semi clothes. I would Not recommend thsi room . Ordered some room service-breakfast and dinner another night. Food was good. The hotel strives to be environmentally good practices. Also has a pool and gym. My check out date was on 22nd. The hotel was sold out for the conference. I went to the front to ask if i could have a extension of check out time -either 30 mins or longer. I could have some lunch, change clothes, attend a couple of conference session and then go to the airport as i had 4 hours to waste away. I also said, i checked in at 8.30 pm. Without battering an eyelash, the staff said, "No, late check out." In my 30 years of travel, stays at Hilton, Marriot, I have never encountered such abrupt responses. As the hotel was already filed with conference delegates, it is highly unlikely new guests would be arriving asap. As this is my first stay at this hotel -it will also be my last and neither will i recommend it to anyone. First impressions do matter.