Hotel Palazzo Giovanelli e Gran Canal

I enjoyed staying in this lovely hotel the service was fantastic.

We have just returned from a 2-night stay at this lovely hotel. It is well positioned for all the sights and there is a public water taxi stop next to the front of the hotel. The staff make all the difference. Valentino and another young man, whose name I didn’t get, were on reception for the 2 nights we were there. They didn’t stay behind the desk but came out and circulated and were engaging with all the customers, genuinely interested in what everyone had been doing. As front of house, they were outstanding. We had a side canal view. We paid a premium and being only 5’2” if I leant out, with my husband holding my ankles, I could see the Grand Canal. Not sure I would go for this option again. The room itself was small but very comfortable. We both slept very well. The only niggle was breakfast. I would like this to be self-service. On entering the breakfast room, we were advised that we had to have table service we were automatically given some bread rolls and croissants on the table. I like to have a look and then choose my own size portions, normally small. I observed that several people seemed to want to do self-service, but this wasn’t an option. A lot of rolls and croissants weren’t used as not everyone wanted them and I assume went to the bin. Also I just like to be left to do my own thing at breakfast. Table service for tea and coffee would be good. Unfortunately, this is something that would put me off using the hotel again. The only other small issue for me is the individual shampoo etc in the bathroom. I much prefer refillable dispensers which create far less plastic waste.