Guest User
June 27, 2024
Pros: 1. The bnb was clean, stylish, and so exquisite in decoration taste. 2. Great view with the grand canal. (The deluxe suite) 3. The staff, especially Marie was friendly and helpful. All the restaurants and spots she recommened were FANTASTIC. Brenno, although I didn't meet in person, was friendly too and tried to solve my problems of our missed stay due to previous flight misconnection. 4. Breakfast is included, although they didn't specify on the booking page. The breakdast was made by staff at certain time. Basic but quite sufficient and delicious. Some improvements needed: 1. The reception/process of check-in: The instructions were very clear and the property was easy to find. I understand it is more a bnb-like stay instead of a hotel. However, it would be really nice and welcoming if the staff on-site could kindly go downstairs and help us open the door or greet us rather than we tried to look for who was the staff to confirm check-in process. We managed to get into the apartment and waited for like several minutes to finally meet Marie. (She's very nice though!) If the staff could give us some brief room tour of the room and public space or story of the property would be great too. 2. The daily cleaning of the room: The cleaning lady usually starts her work around 11 am, and there was one time she tried to open our door when we were still inside the room. I would suggest for a beforehand notification of cleaning time or let the guests choose cleaning time or make the daily cleaning optional. (If the guests are ok with it) 3. The tap water sign of deluxe room: The hot/cold sign on the tap was printed opposite, just a minor problem but fixing it would be much user-friendly. In all, it's a boutique stay in Venice with a splendid view and an easy access by public transportation. The property is well-maintained with an elevator and everything you need in the hotel. The staff were mostly friendly and helpful. Last thing to note, I left earlier on my last day, and I really appreciate that the fact they prepared early easy breakfast for us. Thank you!