Hugglys Reviews

dont know why yall coming for louise but ok. anyways it was a clear scam. however. after gutting the product, its intestines out on my desk like an entre teasing from afar, i found much joy in giving this haunted product the love it needed. its ability to talk, breathe and sing removed but all for my greater cause. i shall now stuff the poor thing and use it to cry on. i believe children shall be treated in the same regard. much love, mother brothel

Date of experience: January 20, 2025

AVOID AT ALL COSTS!! Not a UK company as advertised - made in Hong Kong with no CE safety labels - ours smelt of burning when turned on and they are supposed to be used at night with sleeping children!! After weeks and weeks of going back and forth with an AI bot called ‘Louise’ I have raised a claim with my bank and got a full refund!! I have reported to trading standards!

Date of experience: December 03, 2024

Shocking customer service. Recd my bear, poor quality, def not soft and cuddly. Worked for 10 mins then stopped. Reported and sent video to customer services. Over many emails, lots of haggling about offering % off to keep the bear. 10%, then 20%, then 30% with me advising it was faulty. They also said, why didn't I take the discount and give it to a charity shop. Kept arguing , got up to 60% and they then advised I had to pay for return..I screenshot their own website showing that was not their terms and conditions and finally today recd a full refund. If you have a faulty bear, keep arguing and don't give up

Date of experience: January 20, 2025

Ordered from the company thinking it was a legit place after seeing lots of reviews on Facebook which I’ve realised now are all fake.

The company states they are in London but are definitely not as the item shipped from China, I asked for a refund before they dispatched my item but they decided to dispatch it instead and despite asking multiple times for my refund they keep ignoring me and “picking” what they want to respond to out of my emails.

Disgusting company, selling items for children and adults and saying they are safe when they clearly aren’t. Rude and disrespectful to customers and will just ignore you.

Date of experience: December 30, 2024

The heartbeat is so gentle, but it’s incredibly calming. I didn’t think something so simple could make such a difference, but it really has. I can’t stop recommending it.

Date of experience: December 24, 2024

Bought this for my grandma, but after trying it, I ended up ordering one for myself too. It’s so comforting, no matter your age. We both absolutely love it.

Date of experience: January 03, 2025

I ordered one of these at the beginning of November 2024. Eventually I received the Stitch toy, I bought it to give as a Christmas present. I thought I would put batteries in before I wrapped it. I pressed the paw and nothing. Tried with different batteries, again nothing.
I contacted the company and they asked for a video of the faulty Stitch. I obliged. On receipt of the video they said they were sending a replacement. I explained that it would be too late for Christmas and I wanted to return for a refund. They sent a replacement! It arrived in January.
The replacement, surprisingly, is also faulty.
They ask for a video of the second faulty item, 6 times I have sent the video as they say they haven't received it. They are answering my emails with the video attached though.
I don't hold out much hope of seeing my money ever again.

Date of experience: January 20, 2025

When I have bad anxiety days, holding this bear makes such a difference. The breathing rhythm calms me down almost instantly. I honestly don’t know how I got by without it.

Date of experience: December 31, 2024

I bought this on a whim, and I’m so glad I did. The plush material is ridiculously soft, and the heartbeat feature feels oddly human. It’s become my stress relief go-to.

Date of experience: December 20, 2024

Ordered this product for a Christmas present thinking that it was from a UK address. It obviously was shipped from China. When it eventually arrived in January, the bear sounded like it was having an asthma attack and was a very inferior product. More alarmingly, we discovered that the bear did not have a CE safety mark. There was a CE lettering on the loose battery cover but no where else on the item does it show that it has been safety tested. To put an untested product that heats up in our daughter's bed is a horrifying thought.

I have been emailing the company to complain that they are selling a untested product and receive back obviously well rehearsed emails. They have offered me a 20% refund which I have not accepted.

We have passed this item to Trading Standards for them to investigate. I can't be bothered to argue with the company for a total refund and I am not prepared to send the item back to China at my own expense.

Please be very wary of this company - they are very unscrupulous.

Date of experience: January 19, 2025

Absolutely rubbish product, would never give to a child. Says it’s CE marked, but there is zero chance it’s been tested, the battery box is sharp, it’s to easily accessible. The voice of the Chinese lady sounds like she is having a personal moment, more akin to porn. I expressed my concerns, and they don’t want to know. It arrived literally 30 mins ago. Avoid at all costs, and certainly don’t give it to a child, they would come to serious harm.

Date of experience: January 16, 2025

At first, I thought this was just a gimmick, but it’s actually helped me sleep better. The heartbeat is so soothing, and the softness is perfect for cuddling. Totally worth it.

Date of experience: December 24, 2024

AVOID scam company, clearly states FREE returns within 60 days on the front page of their website, asked to return as this soothing bear is like something from a horror film, and got given a return address in `china to return to at my own expenses!!!

Been arguing with them back and forth for weeks now, save yourself the hassle and buy elsewhere.

Date of experience: January 15, 2025

Absolute rubbish- the snoring noise is so noisy it would be impossible to sleep. Its very poorly made a complete waste of money

Date of experience: January 20, 2025

This has been such a great addition to my meditation practice. The soft vibrations and heartbeat keep me grounded and focused. It’s a small thing, but it really makes a difference during mindfulness exercises. I’ve even recommended it to a few friends who meditate too.

Date of experience: December 23, 2024

Two arrived this morning order has taken 10 days to arrive from china which I personally think is fine. Reason for 4 star is because the battery cover is left loose in packaging resulting in one being lost. I have bought another brand of these previously from a different company and I have to say genuinely not as good at all. Hugglys themselves have been very responsive. Instructions on how to use included in the packaging. I genuinely don't understand the poor reviews.

Date of experience: January 03, 2025

I got one for my niece, but after trying it, I had to order another for myself. It’s comforting in a way that’s hard to explain until you try it. We both love it.

Date of experience: December 25, 2024

I started using this bear while journaling, and it makes the whole experience feel more relaxing. The gentle heartbeat keeps me from getting too distracted. It’s become such a little ritual for me, and I actually look forward to journaling now. Sometimes it’s the small things that make a big difference.

Date of experience: December 08, 2024

AVOID!! I ordered two items as Xmas gifts and on boxing day the moving chest and light function stopped working. I raised this straightaway and provided videos as proof. Refused to refund only offering 30% refund. Have now raised a dispute with my bank to recover the money. Shocking customer service.

Date of experience: January 15, 2025

Lovely and soft but the motor is very loud and sounds like it's snoring instead of a soft breathing ,very disappointed as would keep me awake more than sending me to sleep.

Date of experience: January 18, 2025