Hugglys Reviews 413

I would give no stars if that were possible. I ordered two and both are not at all as advertised. The appearance is good, but as soon as you pick it up you can clearly feel the mechanism. There is no cushioning around the motor, not even on the corners. Then you turn it on. The sound of the motor is loud enough to wake someone up, supposing they could sleep through it in the first place. The breathing sound is totally unrealistic - if anything, it sounds like someone struggling to breathe. I have contacted them and they have not acknowledged that the items are faulty and have offered me two options. I can either return them to China at my own expense or I can keep them (why would I even want to??) and they will refund 20% of what I paid. Do not buy these!!! It is a very clever scam!

Date of experience: March 05, 2025

Sounds are very relaxing and helps me to fall asleep

Date of experience: March 06, 2025

Terrible. Ordered 2 on the 20th. Still being told they are on route. Don't order it's all a scam.

Date of experience: March 06, 2025

So much for 'better to buy direct': have been waiting three weeks for a Stitch which has quite clearly been lost in transit, but the company refuse to do anything about it and pretend it's still on its way. It's confirmed lost, but no refund or resend and going around in circles for weeks. Absolute rubbish - avoid!

Date of experience: March 06, 2025

The panda is light enough to carry in my bag all day. Perfect size for taking to therapy appointments or work. Really appreciate how it doesn’t feel bulky when I’m carrying it around.

Date of experience: February 27, 2025

Seriously impressed with how well my elephant is holding up to daily use. No loose threads or weak spots in the fabric at all. The breathing mechanism works just as smoothly as day one.

Date of experience: February 22, 2025

The stitching on my kitty is super strong and hasn’t come loose anywhere. Been using it for 4 months straight, and the battery still lasts forever. The material has stayed soft even after several washes.

Date of experience: February 28, 2025

If I could give zero stars I would SCAMMERS awful sounds and no heartbeat or white noise just a very odd breathing sound and loud music. Horrible whirring sound for breathing as well. Contacted company regarding this and then I was hit with the whole scam of sending back to china (funny said was uk based) and the humble 20% refund if want to keep! Disgusting company scamming people out of their money. My little boy paid for it with his bday money and now has a crap teddy to show for it. I hope the company is ashamed but we all know they won’t be as to busy lining their pockets DO NOT BUY

Date of experience: March 04, 2025

Bought the elephant. Worked for 3 weeks, then the breathing part broke. Emailed the company and was told 14 days was an adequate amount of time to raise any issue. Repeated emails and no answer. The reason the return policy is only 2 weeks is because they know the build is of such poor quality that the toy won't last much longer than that.

Date of experience: February 28, 2025

Love how easy it is to carry my panda around without drawing attention. The size is just right for tucking into my laptop bag. Really handy for unexpected anxiety moments when I’m out.

Date of experience: February 12, 2025

Really impressed with how my pink stitch bear has maintained its shape after months of use. The breathing mechanism still works smoothly with no weird noises. Haven’t had to replace the battery yet, which is awesome.

Date of experience: February 27, 2025

The company kept me informed on progress, which was really nice.
I got the rabbit hes so soft and cuddly, i love him.
Sadly hes been banished to my wardrobe for a while, the sound on it scared my dog, now she just attackes it, she will get fed up soon

Date of experience: March 02, 2025

Brought a stitch breathing bear a week before my little girls birthday.
She then had it for one week, and now the breathing element doesn’t work. The bear itself sounds very mechanical.
Emailed the company to resolve the matter and was told because it’s out of the 14 day return deadline all they can offer is 20% off.

Date of experience: February 28, 2025

Took a while to arrive but I was kept updated by email
Parcel was packed very tightly which made opening tricky as I couldn’t use scissors for fear of damaging the product

Date of experience: February 28, 2025

Great service and help if needed.

Date of experience: February 27, 2025

Not as good as the video. Quite solid and noisy, however it was what my granddaughter wanted for her 7th birthday. I bought one for each of the kids, however one stopped working within a couple of days. I had bought them in advance as their website suggested there was only a few left ( popular choice angel and stitch). I emailed Hugglys and received the following email:

Please note that customers are entitled to request a refund or replacement within 14 days of receiving their order, therefore we are unable to refund or replace your order. You can find more details about this process in our Refund Policy.
This statement is against the CONSUMER RIGHTS ACT OF 2015
I will not buy a replacement although this is going to be hard to explain to a seven year old.
Please don't be cheated by these people.......just don't buy.

Date of experience: March 01, 2025

Have the panda and koala lovely and soft but rather disappointed in the noises its makes it is loud with or without the music. When just the ‘breathing’ option is choosen it's not very soothing or calming just noisy so lovely teddies but feel disappointed with the calming side/function of the bears.

Date of experience: March 02, 2025

Cute lovely Stitch so soft and granddaughter loves it really soothes her

Date of experience: February 21, 2025

Perfect my grandchildren love them

Date of experience: February 27, 2025

Great item and value for money, fantastic updates throughout. Amazing seller and would definitely recommend the hugglys

Date of experience: February 24, 2025