9,684 total
Nuno helped me super quick with my server problems. managed to get my stuck server restarted as well as get me upgraded to double my old ram with the discount i had before when i purchased the server. I am very happy with the service i received, as it made sure i still got what i was getting before but even better. I really appreciate Nuno for getting me back to where i was, with more! quickest support i've recieved.
Date of experience: January 15, 2025
Kian. I love Kian. Promote this man. Give him whatever raise he wants. I have been severely annoying to this person over the course of the last week. My wife and her friends are ravenous to get this certain mod pack put out by a group of streamers. It didn't have a server pack and Kian was very patient and actually went the extra mile to install it for me even though I had already tried and done it horribly wrong. That's not even to mention that this is the second, maybe third time, I have harassed him this week about different stuff. For one, I can't believe he actually got it working. Secondly, I can't believe he went through the trouble to manually go do it himself. He could have easily said "Sorry champ, we don't do that here." but he went the extra mile and I really appreciate that.
Date of experience: January 14, 2025
This company took me (an IT imbecile) through the VERY EASY steps to setting up my 1st server. Holding my hand and walking me through the process of each
decision with regards to server function. The staff are ALWAYS there! ALWAYS friendly, polite and understanding and incredible at their jobs. You'll have a very hard time finding an equal alternative, Thank you Shockbyte <3
Date of experience: January 07, 2025
Live chat responded quickly and fixed the server. Unfortunately, it had been down for almost 10 hours, when the ticket system wasn’t resolving the issue. Live chat fixed it, quickly, and I appreciate it so much! Thank you!
Date of experience: January 10, 2025
All issues where fixed quickly. The support agent was knowledgeable in the field and fully understood was the problem was and what i was referring to. They were helpful and nice.
They were named Nuno
Date of experience: January 14, 2025
I dont even own a server, but am thinking about it. After reading all these negative reviews from recent i wouldnt even think about shockbyte. there are way better providers out there
Date of experience: January 11, 2025
Kian quickly solved my problem of my minecraft server being stuck in a restart loop for over 10 hours. He stopped the server and it was fixed within 10 minutes. Very nice guy!
Date of experience: January 11, 2025
Kian has been very helpful and helped me resolve my issue I had with the server very quickly!
Date of experience: January 13, 2025
sent in multiple support tickets even paid for 1 to get fast tracked and nothing was resolved my server has been stuck transferring for hours now and still nothing dont waste your money here
Date of experience: January 10, 2025
Reply from Shockbyte
Hey Jone,
Really sorry to hear about the trouble you've had with your server transfer. Hours stuck transferring is not okay, and I apologize for that, especially since you even paid for expedited support. Could you share your ticket IDs so I can look into what went wrong with the fast-tracking and get your server online?
Kind Regards,
Nate from Shockbyte
He answered all my questions very well and enough for me to understand what I was looking at
Date of experience: January 13, 2025
he was amazing and gave great support and got my super awesome, amazing funny jokes. haha. :)
Date of experience: January 13, 2025
my server was having issues and Jacob B was able to fix my problem
Date of experience: January 15, 2025
he was so helpful and polite it was great help setup the mod for us and made it work smoothly and it was quick thanks alot
Date of experience: January 13, 2025
Jade was Very helpful and Understanding and helped fix all of the issues i have been struggling with for 2-3 days
Date of experience: January 11, 2025
Support is friendly but slow, no human response within 5 days, tried this instead of GSK or Tempest (dedicated) for one of our development servers on a network, been about 14 days, they still can't get the server online and only responses from AI that haven't been trained with the system.
From a system point of view, they are one of the best offering much more options without going bare metal, however navigating the screens can be complex, when your used to your own systems.
Personally wouldn't use again, however with the demand of being official partners of Facepunch I can see why support is slow, however if I used this to host 'live' servers I would be sending a letter with a bill of loss.
Date of experience: January 14, 2025
Reply from Shockbyte
Hello there,
I'm very sorry to hear about your experience with our support and server setup. Fourteen days to get a server online is simply not acceptable, and I sincerely apologize for that. I understand your frustration.
I'd really like to dig into what happened with your server and why you didn't hear back from our team. Could you please share any ticket or reference IDs you have so we can track your case in our system and identify where things broke down?
While I'm glad you found our system and feature set robust, I appreciate your feedback regarding the complexity of navigation. We're always working to improve our user interface and make it as intuitive as possible.
We're actively working on improving our support response times and ensuring our AI assistance is more effective. Your feedback is invaluable in helping us achieve that.
Kind regards,
Nate from Shockbyte
WARNING!
I rented a rust server for mye girlfriend and I to learn on. As we were only 2 players, we got the cheapest package. How silly of us. Within the first week, the server crashed daily-- asking for more ram. So we upgraded.
Then it asked us to migrate the server from Netherlands to Germany, so I did. Server total crash, lost all saved gameplay.
Contaced support, but to no help. They sent me some copy/paste answers, one of them even suggesting there's something wrong on my end.
Tries to cancel my sub, where they again start an argument to keep me. (Their response was copy/paste)
Rent at your own personal and emotional risk!
Date of experience: January 08, 2025
Jacob H was incredibly helpful today. I am new to server hosting and he walked me through how to add server passwords. Where others would tell you what to do and leave the chat, Jacob suggested we remain in the chat until we verify everything is working. I will host all of my servers on Shockbyte now that I know the customer service is so great!
Date of experience: January 01, 2025
Had some trouble using the installer for a certain mod pack so I used live support and Jacob was able to manually add the mod pack to my server and it didn't take long at all. Thank you Jacob
Date of experience: January 06, 2025
After submitting multiple tickets and talking to the extremely useless AI customer service for hours last night. Kian fixed my issue immediately after joining the chat.
Date of experience: January 11, 2025
