6,734 total
Two experiences with Fanatics have been HORRIBLE. Don’t bother to return anything. They make the process nightmarish. Lie about the policy, overcharge for return shipping fees (charge more than quoted), make your customer svc inquiry insane (1 hr on a chat feed) and then don’t follow through in the corrections they promised.
Date of experience: January 10, 2025
scammer company- placed an order, tried to cancel shortly after as order was placed incorrectly. can't cancel online. can't cancel on the phone. they say they "open a ticket" and then literally never hear from them again. item arrives. don't want it- they take a $10 fee to return it. literally a scam company.
Date of experience: January 12, 2025
Done with Fanatics. We have bought multiple items over the years. The quality of their products is extremely poor . Hold up poorly to washing and the shrinkage is ridiculous. Items look terrible after only a few wears. Fanatics should be embarrassed by the prices they charge for such poor quality.Never again Fanatics!
Date of experience: June 10, 2024
Terrible experience. This company is a joke. Even funnier is their customer service. Ordered an item received tracking info but item was never given to carrier. After multiple attempts of contacting customer service I finally got through to someone. Turns out my item is out of stock and instead of letting me know they are refusing to give me a refund because it's now expected to ship within a week. Horrible experience don't purchase from them
Date of experience: January 18, 2025
Incompetent, incompetent.
Told me it was free shipping with discount code. Item was shipped and due for delivery fore a time and day, then said would need to be collected. After messaging and being terminated. The outcome was I was in the wrong 🙄 it was not free shipping as I had used a code as prompted by them. Now I have had to get a cab to collect they will not refund? I wish these guys were as good at after sales as they are at delivery
Date of experience: January 18, 2025
Reply from Fanatics
Hello Philip, I am sorry to hear that you are having issues with your order, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Bought a jersey, 2 days later was delivered according to them. One site shows order processing, other page shows delivered. Never got my jersey, never got delivered to my address I have 3 cameras plus door bell facing front of house. So I tried to call them and they are too busy it says, can't email them. They can keep my money but I'll never do business with them again. Ever.
Date of experience: December 10, 2024
Terrible company. Do not make the mistake I did and order from them! Sent product larger than measurements give in description and want $10 to return? Issued a gift card for refund? I hope they go out of business
Date of experience: January 16, 2025
I purchased a backpack for my friend and the team sports label fell off about 2 weeks after he used it. I was quite disappointed and embarrassed because it was a Christmas gift. I called fanatics and they were great. (I spoke to a human being not AI) I got great customer service. They sent me a replacement backpack. The gentleman I spoke with was very respectful, very thorough. I'm glad I had a good experience because I saw all the negative reviews so I was not hopeful that I would get a replacement. They asked no questions. It was easy . Oh, and they sent a label for me to return the backpack that was defective
Date of experience: January 15, 2025
Ordered a jersey for a family member two weeks before Christmas that was for an event 4 days later (29th). Fanatics didn't deliver it until January. Biggest issue is that it said shipped almost immediately and then appeared to just sit in Texas for multiple weeks. Terrible experience.
Date of experience: December 15, 2024
I ordered an XL and the item came was labeled XL but was way too small. I contacted customer service to exchange it for a 2XL but they don't do exchanges. So I ordered another one using the same 30% off coupon code. It took the code, but when I hit ORDER, it gave me "Experiencing Technical Difficulties", so I hit it again, not realizing it stripped the 30% coupon code off. The rep researched what was happening. It was a valid code but only if there were a certain number of those items in stock. That is ridiculous! They lost a customer.
Date of experience: January 16, 2025
I ordered a custom jersey 12/4 to arrive in plenty of time for Christmas. The website said it would arrive in time for Christmas. The week before Christmas, the website suddenly said it wouldn’t ship until New Year’s Eve. Once New Year’s Eve came and went, it was still another week later until they sent me an email saying that they couldn’t fulfill my order and they would give me a refund.
This place seems like a scam.
Date of experience: December 04, 2024
Spoke to a representative tonight 10:45pm est. She was very helpful and I am satisfied with the assistance she gave. I volunteered to complete the survey about her being very helpful but the survey never came on for me to leave her a review. Thank you much Ma’am I’m sorry I couldn’t give you proper thanks. Satisfied first time customer.
Date of experience: January 14, 2025
Fanatics has ruined 2 special occasions for us! Forget getting to speak with customer service. It’s AI. My 1st order said it was shipped but was never delivered to a shipping company. When I called there was a lame excuse, offer to reship, and a 50% off coupon. But, they couldn’t reship because they were out of the sizes I needed! Fast forward to me getting over that situation and using my coupon on something else. I ordered a Men’s Ole Miss Rebels Colosseum Tortugas Team Logo Quarter-Zip Jacket and ended up getting a women’s medium Ole Miss Rebels vest. When I attempted to call but had to chat with AI instead, guess what they are out of that size, and a 30% off coupon was offered. Keep your coupon, because I WILL NEVER ORDER FROM FANATICS AGAIN, and I suggest that no one else does.
Date of experience: January 13, 2025
Reply from Fanatics
Hello Shauna, I am very sorry for any issues with this purchase and would love to make things right, but first, I need some further information to locate this purchase. Please provide us the requested information for this review, and we will gladly further assist you! Thanks, Shane
First of all their contact us phone number has no person so good luck then it tells you to chat with a 3rd world country that doesn't use proper English. I ordered jerseys that one was lost. Do not order from them they tell u during chatvthere is no supervisor. Awful
Date of experience: January 10, 2025
Reply from Fanatics
Hello Tammy, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
Ordered a pair of womens faux fur slippers with our colleges logo which happens to be an Orange T. First pair I received had a Brown T. Was asked to return those and they would ship me the correct color T. Second pair came, Brown T. Spoke to supervisor who assured me it would be looked into. Reps sound like they are from a Hispanic location. Last time for this company!!
Date of experience: January 14, 2025
I ordered a Class of 2024 ornament for my son for Christmas. It arrived blank, and now the 2024 ornaments are sold out at Fanatics and every other vendor, so it’s not replaceable. I will never be able to get this memento for my son. Should have read the reviews before entrusting this order to fanatics.
Order Number:279-5274-4434
Date of experience: January 11, 2025
Reply from Fanatics
Hello Julie, Thank you for bringing your concerns and order issues to our attention. We are sorry to hear that your order was defective. I show that the item has already been returned and refunded and that it is still available on our site. I have reached out to you at the email address that was on the order with more information. We sincerely apologize for any inconvenience and look forward to your response. Sincerely, Courtney
I should've checked reviews prior to ordering from this company. Big mistake. I was shorted one of my items that was a Christmas gift. I called and after 45 minutes they agreed to send me the 2nd puzzle and that I would get it just after Christmas. Today is 1/14/25 item still hasn't come and the web site in my opinion is impossible to get any type of refund, and I couldn't get anyone on the phone to refund me last night. Very Disappointed
Date of experience: January 13, 2025
Reply from Fanatics
Hello Randall, We are truly sorry for the issues with your order and the frustration it’s caused. This is not the experience we intend to provide, and we sincerely apologize for dropping the ball. We’ll be reaching out directly to gather more details and assist with resolving this as quickly as possible. Thank you for your patience, and again, we apologize for the inconvenience. Sincerely Carey
Getting a live person to help is impossible. They will take hours chatting with you online wasting your time when it can be solved in 2 minutes over the phone.
Date of experience: January 13, 2025
The customer service is a joke. It is impossible to talk to a person and the only option for a refund is a store credit. This company is a joke and I will not be purchasing anything from them in the future.
Date of experience: January 15, 2025
I referred my sister, she placed a 10$ bet so we both should’ve got 50$ but instead the promo she got was bet 5$ and get 50$.. I contacted them and they say sorry but she signed up under a different promo, your shit out of luck. So other words, the one the got a referral on their Sportsbook gets screwed and doesn’t receive their 50$???
Date of experience: January 05, 2025
Reply from Fanatics
Hi, Yahee We appreciate you taking the time to write a review. I apologize for any trouble that you may have encountered. I am unable to help with this issue; you will need to get in touch with them again for additional support, as they handle these matters. Regards, Stacy
