Financial Intermediaries Association of Southern Africa (FIA)

𝗦𝘁𝗶𝗿𝗿𝗶𝗻𝗴 𝗧𝗵𝗲 𝗣𝗼𝘁𝘀 As the two-pot retirement system comes into effect, clients' investment strategies could be impacted. It's important for clients to understand the need for leading with a financial plan, rather than just being influenced by the system. Nadir Thokan, Senior DFM Specialist, Investment Solutions by Alexforbes explains. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dKWkbC5h

𝗥𝗲𝗮𝗱𝘆 𝗙𝗼𝗿 𝗔𝗰𝘁𝗶𝗼𝗻 Businesses face an increasingly complex global environment and massive technological shifts that come with significant risks and but also a gamut of opportunities. In this article, Spiros Fatouros, CEO of Marsh McLennan Africa and South Africa explores the risks and opportunities of emerging technologies for SA businesses. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dHRJCSPM

𝗔𝘀 𝘄𝗲 𝗿𝗲𝗳𝗹𝗲𝗰𝘁 𝗼𝗻 𝘁𝗵𝗲 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗦𝘂𝗺𝗺𝗶𝘁! The 2024 FIA Advice Summit provided a platform to address important issues, share best practices, and explore innovative solutions. We believe that the knowledge and connections forged during the event will continue to benefit us all in the years to come. We would also like to acknowledge the exceptional presenters and panellists. Your presentations were inspiring, informative, and sparked lively debates. Here are some of the amazing moments we captured. Discovery Limited Liberty Group South Africa Marsh Old Mutual South Africa Santam Insurance Hollard Insurance PG Glass Bestmed Medical Scheme Auto & General Insurance Alexforbes PPS Sasria SOC Limited Momentum RENASA INSURANCE COMPANY Netstar

𝗔 𝗡𝗲𝘄 𝗔𝗴𝗲 𝗗𝗮𝘄𝗻𝘀 The South African insurance industry doesn’t exist in a vacuum, says Precious Nduli, Head of Technical Marketing and Marketing at Discovery Insure. It’s affected by everything from global conflicts to natural disasters, political shifts that haven’t been seen since 1994, tech advances, and more. So, how do insurers navigate an increasingly complex landscape to stay competitive and deliver on customer experience? 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/d_KXX6uv

𝗜𝘀 𝗧𝗵𝗶𝘀 𝗧𝗵𝗲 𝗥𝗲𝗮𝗹 𝗟𝗶𝗳𝗲? How clued up are you and your clients about Generative AI fraud? The technology is advancing at a rapid pace, presenting new risks in the form of deep fakes, among other opportunities for fraud. The financial services industry needs to be prepared. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dxX5HhZq

𝗕𝗲 𝗔 𝗚𝘂𝗶𝗱𝗶𝗻𝗴 𝗟𝗶𝗴𝗵𝘁 Are your clients asking questions about NHI? The Act has become synonymous with uncertainty – and with that comes an opportunity for advisers to foster stronger relationships with their clients. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dMSNUQfB

𝗖𝗹𝗲𝗮𝗻 𝗨𝗽 𝗬𝗼𝘂𝗿 𝗔𝗰𝘁 FICA compliance is often viewed as an administrative and burdensome expense with excessive paperwork causing potential delays to establishing business relationships and concluding transactions. However, it is more crucial than ever. Hawken McEwan, Director of Risk & Compliance at DocFox Africa explains. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dguD2Ajb

𝗗𝗮𝘁𝗮 𝗶𝘀 𝗮 𝗖𝗹𝗮𝗶𝗺-𝗖𝗵𝗮𝗻𝗴𝗲𝗿 Telematics has allowed insurers to tap into data-driven tech. Phila Maboa, General Manager at Netstar shares how it’s changing the claims process. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dXDdhG_P

𝗕𝗲𝗮𝗰𝗼𝗻 𝗼𝗳 𝗣𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗼𝗻 Rooted in the growing domain of specialist insurance, the often overlooked, yet invaluable Inception Value Policy (IVP) emerges as an essential tool in safeguarding assets and mitigating risks across various sectors. Austin Mpandawana, Manager of Specialist Classes, RENASA INSURANCE COMPANY, explains. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dmVBt4sM

𝗙𝗜𝗔 𝙄𝙣𝙨𝙞𝙜𝙝𝙩 𝗤𝘂𝗮𝗿𝘁𝗲𝗿 𝟰 𝗜𝘀𝘀𝘂𝗲 𝗳𝗼𝗿 𝟮𝟬𝟮𝟰 𝗵𝗮𝘀 𝗮𝗿𝗿𝗶𝘃𝗲𝗱! This issue is all about people, as we explore what it takes to create great customer experience. In the article Beyond Traditional Demographics, we look at the concept of “valuegraphics” and how this metric can help us better identify the needs of our customers. In Red Carpet Treatment, we break down some of the key aspects that make all the difference in building a truly client-centric business. And in Choose Your Own Adventure, we look at the power of asking “What if” in business. It's been a busy year for the FIA as we continuously look for ways to support our members in providing the highest level of service to their clients. One of the ways we do that is through the educational articles in this magazine. This issue covers a broad range of useful topics, from specialised insurance to compliance and regulatory updates to marketing strategies. We are also always on the look-out for technological tools to help our members – you can read about these in the article Connection Through Technology. And in Cheers To A Successful Year, we look back at our events. It’s been an action-packed year. We hope that wherever you’re reading this issue, you’re enjoying a well-deserved rest. See you in 2025! 𝗧𝗼 𝗿𝗲𝗮𝗱 𝘁𝗵𝗲 𝗹𝗮𝘁𝗲𝘀𝘁 𝗶𝘀𝘀𝘂𝗲 𝘃𝗶𝘀𝗶𝘁: https://lnkd.in/deccq4_d Discovery Limited Liberty Group South Africa Marsh Old Mutual South Africa Santam Insurance Hollard Insurance PG Glass Bestmed Medical Scheme Auto & General Insurance Alexforbes PPS Sasria SOC Limited Momentum RENASA INSURANCE COMPANY Netstar