Financial Intermediaries Association of Southern Africa (FIA)

𝗕𝗲𝗮𝗰𝗼𝗻 𝗼𝗳 𝗣𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗼𝗻 Rooted in the growing domain of specialist insurance, the often overlooked, yet invaluable Inception Value Policy (IVP) emerges as an essential tool in safeguarding assets and mitigating risks across various sectors. Austin Mpandawana, Manager of Specialist Classes, RENASA INSURANCE COMPANY, explains. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dmVBt4sM

𝗙𝗜𝗔 𝙄𝙣𝙨𝙞𝙜𝙝𝙩 𝗤𝘂𝗮𝗿𝘁𝗲𝗿 𝟰 𝗜𝘀𝘀𝘂𝗲 𝗳𝗼𝗿 𝟮𝟬𝟮𝟰 𝗵𝗮𝘀 𝗮𝗿𝗿𝗶𝘃𝗲𝗱! This issue is all about people, as we explore what it takes to create great customer experience. In the article Beyond Traditional Demographics, we look at the concept of “valuegraphics” and how this metric can help us better identify the needs of our customers. In Red Carpet Treatment, we break down some of the key aspects that make all the difference in building a truly client-centric business. And in Choose Your Own Adventure, we look at the power of asking “What if” in business. It's been a busy year for the FIA as we continuously look for ways to support our members in providing the highest level of service to their clients. One of the ways we do that is through the educational articles in this magazine. This issue covers a broad range of useful topics, from specialised insurance to compliance and regulatory updates to marketing strategies. We are also always on the look-out for technological tools to help our members – you can read about these in the article Connection Through Technology. And in Cheers To A Successful Year, we look back at our events. It’s been an action-packed year. We hope that wherever you’re reading this issue, you’re enjoying a well-deserved rest. See you in 2025! 𝗧𝗼 𝗿𝗲𝗮𝗱 𝘁𝗵𝗲 𝗹𝗮𝘁𝗲𝘀𝘁 𝗶𝘀𝘀𝘂𝗲 𝘃𝗶𝘀𝗶𝘁: https://lnkd.in/deccq4_d Discovery Limited Liberty Group South Africa Marsh Old Mutual South Africa Santam Insurance Hollard Insurance PG Glass Bestmed Medical Scheme Auto & General Insurance Alexforbes PPS Sasria SOC Limited Momentum RENASA INSURANCE COMPANY Netstar

𝗔𝗵𝗲𝗮𝗱 𝗼𝗳 𝘁𝗵𝗲 𝗖𝘂𝗿𝘃𝗲𝗯𝗮𝗹𝗹 From changing weather to the rapidly rising threat of misinformation, the global insurance industry faces a number of risks – and South Africa is not immune. However, there are proactive steps that can be taken to mitigate them. Tarina Vlok, Managing Director of Elite Risk Acceptances, explores what those steps could be. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/d3zJSvyi

𝗚𝗿𝗲𝗮𝘁 𝗣𝗼𝘄𝗲𝗿, 𝗚𝗿𝗲𝗮𝘁 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 We have more data points available than ever before, and in the evolving landscape of insurance, the ethical use of data isn’t just a moral imperative; it’s a strategic necessity, says Marike Van Niekerk, Manager – Legal, Marketing, Communications and Compliance Officer, MUA Insurance Acceptances (Pty) Ltd. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/d5vtkfN3

As the year draws to a close, we want to take a moment to extend our warmest wishes to you and your loved ones. This festive season is a time for celebration, reflection, and looking forward to new opportunities. 2024 has been an incredible journey, and it’s all thanks to your continued support and engagement. We’re thankful to have you as part of our community. Here’s to health, happiness, and prosperity for you in 2025. 

At the IAIS Annual Conference in Cape Town, this Friday 6 December, the Chair of the World Federation of Insurance Intermediaries, Butsi Tladi, participated in a panel on diversity, equity and inclusion (DEI). DEI is a strategic issue for the IAIS and its activities in this regard are followed attentively by WFII. In its response to the latest IAIS draft Application Paper on the fair treatment of diverse consumers, WFII recognises the importance of DEI and the connection between DEI and positive outcomes in risk management, good conduct, healthy working cultures, and innovation. WFII is actively engaged with its members, based in different markets around the world, on the embedding of DEI considerations in the work of insurance intermediaries. The IAIS conference is a great opportunity for WFII delegates to meet supervisors and industry representatives from around the world and to explain and promote the role of insurance intermediaries. It is also an occasion to discuss with them key insurance (supervision) issues such as insurtech, AI, sustainable insurance, financial inclusion and DEI, digital resilience insurance and intermediation regulation and supervision in general. This year the sector is represented by WFII Chair Butši Tladi, Samantha Williams, Lizelle van der Merwe, isabelle heuninckx, and Nic De Maesschalck.

𝗢𝗹𝗱 𝗞𝗲𝘆𝘀 𝗪𝗼𝗻’𝘁 𝗢𝗽𝗲𝗻 𝗡𝗲𝘄 𝗗𝗼𝗼𝗿𝘀 It’s a natural human reaction to view new technology like AI as a threat. However, says Wimpie van Der Merwe, CEO of Global Choices, by harnessing its potential, we can enhance the customer experience and provide value to clients in ways that were never possible before. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/d-Za7wY3

𝗙𝗮𝗺𝗶𝗹𝘆 𝗧𝗶𝗲𝘀 As professionals, we often find ourselves at a crossroads: Should we embrace the independence of having our own practice or should we align with a well-established brand? In this article Callie Nel, Head of Retail Distribution, Discovery, delves into the advantages of being a financial adviser for a renowned brand and how it can propel your career to new heights. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dsfQ-Q6D

𝗧𝗲𝗮𝗰𝗵 𝗧𝗵𝗲𝗺 𝗪𝗲𝗹𝗹 Education insurance allows parents to insure their child's future with confidence. In this Q&A, Kresantha Pillay, Head of Risk Products at Liberty, explains how it works. 𝗥𝗲𝗮𝗱 𝗺𝗼𝗿𝗲: https://lnkd.in/dbMHhrXT

𝗗𝗿𝗼𝗻𝗲𝘀 𝗰𝗹𝗲𝗮𝗿𝗲𝗱 𝗳𝗼𝗿 𝘁𝗮𝗸𝗲-𝗼𝗳𝗳 At a time when traditional aviation insurance has become static, commercial drones manifest as a legacy-creation force, says James Godden, Head, Santam Aviation. 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴: https://lnkd.in/gyEfYbN7