timetoreply

The benefits and use cases of AI within customer-facing teams keep growing by the day.    But can algorithms truly do it all? Not quite.    In our latest article, we look at some areas where AI is a good fit for customer-facing teams, and where AI can deliver significant value. And we take stock of some of the essential skills and functions that only human agents can perform.   Get the full scoop 👇👇

Last week we explored some of the incredible benefits of human-AI collaboration within customer-facing teams. It’s our view that AI will play a transformational role in how customer-facing teams operate and deliver value to customers. But it’s not a solution to every problem. This week, we take a closer look at some of the uniquely human skills that AI is unlikely to replace. From empathy to adaptability and understanding context, these are our top picks for the five essential skills in customer-facing teams that AI can't replace: PS: Keep an eye out for the full article coming this Thursday! #customersuccess #cs #customersupport

Are you ready to unlock the benefits of AI in your customer-facing operations? The era of AI will transform our ability to deliver great customer experiences at scale through personalised, responsive service. In this week's article, we look at how a new era of human-AI collaboration will reshape customer-facing teams and how they deliver value to customers. Read the full article 👇 and let us know your thoughts about AI's impact on your customer-facing operations.

The era of human-AI 🤝 collaboration has arrived. AI-powered tools will transform how customer-facing teams operate, empowering them to deliver quicker service ⚡ and better customer experiences 😃 at lower costs. This week, we look at the benefits and use cases of AI as a supporting tool in customer-facing teams. Catch our roundup of four top benefits of AI 👇 and don't miss the full blog coming this Thursday.

💡It’s no longer enough to simply deliver a great product or service. It's about your ability to make people feel heard and understood. It's about synthesizing their ideas and concerns. And it's about clearly articulating how you're going to help them achieve the desired outcomes. In this week's article, our Head of Customer Success Barry B. shares his insights into how companies can win at customer success in 2024. Get the full article below 👇

Customer success is a strategic pillar for many businesses, and a key factor in delivering a positive customer experience. As businesses strive to differentiate themselves, mastering customer success has never been more vital. This week, timetoreply's Head of Customer Success, Barry Bassoples, shares some of the most essential insights into how companies can meet and exceed customer expectations to ensure a consistently positive customer experience. See the main points below 👇 and look out for the full article - coming this Thursday!

Outlook is one of the world's most popular email services, but its analytics capabilities are severely limited. For companies and teams that rely on email as a productivity and customer-facing tool, Outlook's lack of data and analytics can leave them blind. To gain insight into aspects such as email reply times, compliance with SLAs, and trends around individual or team email productivity, you'll need a dedicated email analytics tool that provides real-time analytics through an easy-to-use dashboard. In this week's article, we look at the benefits of better email intelligence for Outlook, and how to turn data insights into productivity. Read the full article 👇

This week's Big Idea 💡: Every team that uses email as an interface with customers needs access to data about their email performance. When you measure your email productivity and performance, it's easier to find gaps in your service, allowing you to drive ongoing improvements in your team's customer-facing efforts. This week, we're looking at the importance of smarter email analytics for Outlook. Get the key points below 👇 and keep an eye out for the full blog, coming Wednesday!

ICYMI: Measuring productivity is the first step to improving it. And yet, despite so many tools keeping us in touch with work priorities, achieving high rates of productivity remain out of reach for many teams. Get the inside scoop on how you can boost productivity in our latest article. Link below 👇 https://lnkd.in/d-N2x-wV

Modern employees are under constant pressure to remain connected to work, with their smartphones feeding them an endless stream of emails, Slack messages, notifications and alerts. And yet, a high rate of productivity remains elusive to many companies. Learn how you can measure - and improve - productivity in your business, and unlock the secrets to success for high-performance customer-facing teams in this latest article.