Explore Other Travelers Reviews of Pahang Hotels

Swiss-Garden Hotel & Residences, Genting Highlands
4.2/51460 Reviews
The only thing i would like to complaint is about their service. Please note i have been here before a couple of times. When i booked the same room as before, this time I have received a different room. I had to go all the way down to the lobby to solve this. I argued with a staff because i knew the room type as i have stayed before. The staff repeatedly said ”sorry maam, we are fully booked.” Classic reply from a receptionist. Then, a staff name Umi came and settle my issue in less than a minute. She looked backed into the records to find my last stay details. She then proceeded to give me the key card. Whats so difficult? Why are they trying to scam us by giving a smaller room? The next issue is regarding breakfast meal. Since i have booked without a breakfast, i then proceed at the counter to purchase breakfast. The staff told me to go up on level 5 to straight purchase at the restaurant. I went and i found they have increased the price and push the price for RM20 extra. I inquired and asked why is it so pricey than before. The staff told me about some quota system and he told me to go to lobby if i wanted cheaper. I was confused why would they sell a different price for in house guest for the same breakfast meal. I went down again n argued n they told me the same thing, after i showed the previous price and they agreed for me to pay the right amount. Imagine the hassle i have to go through because of their poor service. P/s: thanks to Ms Umi for dealing with the issue in less than a minute.
Hotel Sentral Kuantan @ Riverview City Centre
4.3/5399 Reviews
Hotel Sentral Kuantan is a great choice for travelers visiting Kuantan. It was my first time staying there, and I had a pleasant experience. The hotel offers a strategic location, close to key attractions and amenities in the city. Guests have praised the private parking facilities and the convenience of a 24-hour front desk. The rooms are clean and comfortable, providing good value for money. Additionally, the on-site restaurant and café serve delicious meals, adding to the overall pleasant experience. It’s a suitable option for both leisure and business travelers looking for an affordable yet comfortable stay.
Tunamaya Beach & Spa Resort Tioman Island
4.3/550 Reviews
One word; Amazingg. Highly recommend this resort if you want to be far away from your hectic city life . Enjoy the beach , the sea , the fantastic view ... and not forgetting the impeccable service by all the staffs there . The breakfast and the activities were great , can't wait to come here again next year !
Resorts World Genting - Crockfords
4.6/5266 Reviews
Check-in with the front desk staff and asked if Genting Rewards points can be accumulated, staff said yes and just need to present the card upon check-out. No receipt was issued for deposit made. Upon check-out, the other staff say need to have the receipt in order to refund the deposit. We said we do not have, staff was unhappy. They also said we cannot accumulate the points on Genting Rewards card as we made the booking through Trip.com. The problem was, the staff that did our check-in also knew we booked through trip.com but still said we could accumulate the points, why tell us a different response upon check-out. They issued us with souvenir in 2 boxes, but all were empty. We returned back the boxes to them and they apologized, gave us 2 boxes to close the loop. How insincere!
Holiday Villa Beach Resort Cherating
4.2/5164 Reviews
I love this place so much! Its a bit far from the Cherating Beach / Ombok Cafe area but this hotel have access of private beach! They even have a main pool and private pool facing the beach along with bean bags! There's also mini pool waterpark which convenient for family, along with children playroom! The room is so comfortable and nice! Will definitely stay here again!
Resorts World Genting - First World Hotel
3.3/51154 Reviews
Very poor self service check-in process. There were no proper directions and guidance. Used the self check machines hoping to check in early, only to found out that all online bookings of hotels need to first Q up at the OTA line for the staff to input your ID in their booking system before you can do self check in. Total time spent waiting at the OTA Q is about 1 hr. Took a Q number of for service counter to help but they were 50 over people in-front of me. As I have child with me, decided to go for lunch. Came back at 3pm to do self check in and no keep showing no room available. Ended up I had to approach the service counter for help. As I have missed my Q number, I approached the supervisor but was told to wait at counter 10 which was not moving. As I saw counter 7 was cleared, I went up and was served by Miss Dyna. I appreciated her outstanding customer service. Knowing that I had booked 2 rooms, she straight away assigned adjoining rooms for me without asking. However, the first assigned rooms weren’t adjoining so we have to return back to counter and approach her. She apologised and re-assigned the rooms to us and this time is correct. Glad to serve by her which makes our day pleasant. As for the rooms, don’t expect too much. I was assigned to level 4 and facing another room windows. The floors weren’t clean as hair, dirt can still be found on floor, so we go to buy slippers. no wifi in the hotels and network in the rooms were poor. Despite having data roaming or even eSIM it was bad. The only plus point was easy accessible. Best to get better rooms if with children. The rooms photos should be updated as is misleading.
Cameron Highlands Resort - Small Luxury Hotels of the World
4.5/5105 Reviews
Hotel staffs is very friendly and the environment is cozy and nice. It facing the main road will have some noice at night but hotel do include ear plugs for the need. Hotel breakfast is ala cart buffet style with western and Malaysia local cuisine. Also with breads and cereal. Will back to here for short trip
Classic Boutique Hotel Kuantan
4.1/584 Reviews
Location is very strategic. Right on Jalan Besar where all the nice cafe is. (Kula Cake, Kuantan Pickers, Tjantek, Kopi & Teh, Akar Kopi, Lena Cafe, Sup Ayam Kampung) to name a few. River Esplanade is just right behind the hotel. Our room is facing the river, upon request. To my suprise for the price, the hotel is very clean. Tv has many channel including sport. A mini fridge & sejadah. I bet the hotel is recently refurbish as it has a nice new paint coating & flooring. And so does the bathroom. They even offer connecting room, which is good if you are travelling in group & to my suprise they have lift. Parking is easy & plenty, but by the counsil. So we paid around RM4.50 daily or RM0.65 per hour. Overall, if you are in Kuantan for Jalan Jalan Cari Makan. I truly recommend this hotel.
Resorts World Awana
4.2/5568 Reviews
planned a trip here for my birthday. booked like months ahead. when we got there, they gave us the wrong room. we booked the suite, but we were given a different room catagory. we were upset. contacted the hotel, they said the room we booked is non existent anymore. they have renovated. and that trip.com didn't update their website. we had to pay additional 600 in our local currency for us to get the room that's equivalent to our booking. like it or not. he had to pay coz we didn't have any room and it was already 7pm. reported this case to trip.com customer service (booking reference no ***********), took some time for them to investigate the case, but they were nice enough to refund the additional amount we paid the hotel. tq trip.com for your outstanding professionalism. certainly made up for the mess that weekend. the hotel stay was alright. we had a decent time. tq again guys
Century Pines Resort Cameron Highlands
4.2/51165 Reviews
Everything was ok but the down side was breakfast not same as last year. Many menu was taken out from the list. Now only limited choice of breakfast. Additionally, there is no drinking water bottle provided in the room. It's been pleasure if there are provided.

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Hotel Information for Tourists

Number of hotels292
Number of Reviews 24,240
Average Price(Weekday Night)US$108
Average Price(Weekend Night)US$115
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