Teambase DMCC

Introducing the incredible Helen Burke, Founder at Teambase Ireland and COO at Teambase DMCC. 🫶 Helen grew up in Glasserchoo, a small remote rural village in Ireland. Her love for insurance started when she worked on an insurance carrier platform implementation while living in Qatar, and it has continued to grow. She found that she was passionate about life, health, and employee benefits and wanted to make a real difference and impact the distribution side of insurance with brokers and agents on the frontline of the insurance industry. 💻 She saw a real problem with manual administration still being present on the Broker and Agent side. After realising their time is much too valuable and better spent on strategy and business growth, she had an idea. 🤔 She set up Teambase Ireland and followed her dream and passion of driving positive change in the industry. “I believe technology is not just a tool but a catalyst for human empowerment. I believe that the cooperative relationship between people, processes, and technology is at the heart of my transformative work.” - Helen Helen has had to face multiple challenges throughout her journey, including 👇 being underestimated because of her age, the obstacles that come with running a business from a remote and rural location, and finding the balance between being innovative while also meeting regulatory requirements. However, the challenges have always driven Helen to keep pushing, learning, improving, and working harder. 👏 We can all learn a thing or two from Helen. Read about her full journey in Momentum. 📖 Get your copy here: https://lnkd.in/e3_88U2P #MomentumMakersAndBuilders #Momentum Renu Ann Bobbie

❓ Why is Insurance sold, and not bought?🧐 Well, most people don’t wake up thinking about buying insurance and it is not top of their life priority list. It doesn’t have to be this way though! Instead, insurance is typically bought because of a trigger—an external nudge, a regulation, or a life event—or because a skilled agent or marketer has guided and advised its importance to you and the impact it can have on your daily life to protect you from unforeseen risks and negative life events. ❓ Why is Insurance sold and not bought? 🧐 ❌ Intangible nature of Insurance products - Insurance isn’t a tangible item you can see, touch, or immediately benefit from. People often struggle to perceive its value because the benefits materialize only during a claim, often years after purchase or sometimes never. ❌Low Awareness of Need - Many people underestimate risks or believe "it won’t happen to me." This makes them less proactive about getting coverage. ❌Complexity of Insurance products - Insurance policies often involve complex legal jargon/terminology, exclusions, and fine print that make them confusing and scary for people. This complexity creates a barrier to entry and often imposes expert guidance to make the sale. ❌Mandatory/Regulatory nature - For many products like Car or Health insurance (in some countries), regulations require people to buy coverage. This leads to a compliance mindset rather than an essential desire to buy. Example most people often buy the cheapest car insurance just to meet legal requirements rather than considering comprehensive coverage. What can we do to change this mindset? 👍Educate Customers Proactively - Share stories and case studies that highlight the real-world importance of insurance. Focus on simplifying insurance products and showcasing their relevance at different life stages with impactful, meaningful metrics and how the insurance actually helped or supported a person or business in a time of need. 👍Focus on Digital Experiences - Many modern consumers and businesses prefer self-service. Allowing them to compare, understand, and buy insurance online empowers them to feel like active participants in the purchasing process. 👍Reframe Marketing Strategies - Highlight the aspirational and protective aspects of insurance rather than treating it as a necessary expense. Focus more on the impact, protection rather than the premium costs. 👍 Build Trust Through Transparency – This is key, be upfront about exclusions, terms, and pricing. Transparency helps people feel they are making informed decisions rather than being pressured into a sale of something they don’t quite understand. 😀 Making insurance "bought" transforms it into a trusted and valued service. This approach builds deeper customer relationships, enhances brand reputation, and ensures the industry evolves into a proactive partner in people’s lives rather than a reactive necessity. #Insurance #InsurTech 

Teambase had great week in Boston as part of the Pathfinder Go-To Market US Program! 🚀 Paul Boyle represented Teambase last week and was hosted at the cutting-edge CIC (Cambridge Innovation Center) in Boston. What went down: ✅ Pitched all we do at Teambase to a room full of seasoned business leaders. ✅ Connected with industry experts and gain invaluable insights. ✅ Validated exciting new US market opportunities. Through the go-to-market readiness workshops, US Strategy Development, and nailing down our value proposition, it was an intensive but immensely rewarding experience. The Boston - Irish connection is as strong as ever! ☘️ A huge thank you to everyone who played a role in preparing and facilitating this knowledge-packed week. Your support and guidance were instrumental in making it a success. 🙌

😅 Insurance Personalization is NOT – Hello Peter! ❌ Personalizing insurance is NOT a phase or a trend; it's a powerful way to connect with customers, differentiate your offerings, and grow your business. 💻 🚀 With advances in technology and evolving customer expectations, personalization is the key to transforming your insurance organisation from a transactional service to a trusted partner. ❗ Insurance is currently sold NOT bought – This needs to change and personalization can help drive the real value and meaning of insurance. ❗Customers don’t just want insurance—they want a partner who understands them, protects them, and grows with them as they age and their needs change over time. 💼 Tailoring the customer experience is critical to standing out in a competitive market. ❓ How can Insurance Personalization create value? 1️⃣ Increase Engagement: Customers who feel understood are more likely to engage with your offerings. 2️⃣ Drive Revenue Growth: Personalized policies, covers and benefits align with customer needs, boosting sales. 3️⃣ Improves Operational Efficiency: Proactive communication reduces client churn rates and the need for extensive customer service interventions at later stages. 4️⃣ Build Long-Term Relationships: Personalization fosters loyalty, ensuring clients stay with you through life’s changes. 5️⃣ Encourage Positive Behaviour: Incentivizing customers to reduce risks or improve habits benefits both you and the policyholder. 🤝 Insurance must evolve from being a product people feel forced and obliged to buy into a service they see as essential, empowering and real protection in their day to day lives. 💡 This transformation requires education, personalization, transparency, and a customer-first mindset. 💡When people buy insurance because they want it—not because it’s sold to them—it leads to better outcomes for customers and the entire insurance ecosystem. 🌅 The shift might not happen overnight, but with the right strategies, the industry can build a future where insurance is finally bought and NOT sold. #Insurance #InsurTech #Personalization 

🎯”75% of the Global Workforce are Milennials in 2025” according to Forbes it’s time for the Insurance industry to step up it’s technology game to attract & retain the best talent! 💻👏🏻Ensuring you have the best solutions in place to drive operational efficiency, a better customer experience and make work easier and enjoyable for your people is crucial! 📞📩Get in touch with us if you would like to learn more how Teambase insurance solutions can support your people, operations, clients and business to thrive! #Insurance #Talent #Insurtech

💸 Show Me the Money!💸 ❓ 💻 Everyone wants to know how technology can help save time, money and drive operational efficiency which is why we created this ROI diagram using benchmark data and examples from our long-standing existing clients! ❓How can BenefitNet help YOU, YOUR Team and YOUR Clients: 🌟 What if your insurance operations could run 40% faster — without increasing your team’s workload or headcount? How?........ By streamlining and automating the manual administration that is being done today via excel files, emails with BenefitNet which helps you with Day-to-Day operations of Group/Individual Life and Health Insurance across multi-country. 🌟The solution also validates the Member information is accurate (and compliant with local eligibility regulatory requirements) before it gets sent to the Insurer to ensure quick turn around of coverage (not only that but we convert the data onto the Insurer Format specific to each Insurer to speed up the process). 🌟Assuming you want to grow your insurance business 20% year on year and currently insure 38,000 lives, you could save up to 225% full time employee headcount in your operations in the first year alone! 🌟Save hundred’s of thousands year on year on Operating Costs with the solution in place to support your team to handle and manage the workload faster and easier! More information and numbers on the ROI slide below! 👇 🌟BenefitNet HR and Member Portal allows you to roll out (regardless of the Insurer your clients are covered with or where in the world they may be located either) an interactive global solution that makes accessing, managing Benefits a simple, hassle-free experience. YES, Global Benefits Management is possible from one platform! 📞 😃 If this sounds interesting to you, get in touch with us to learn more how BenefitNet could help you. Drop Paul Boyle or Helen Burke a message for an initial free discovery call where they would be happy to learn more about your insurance business and how we can support and add value for YOU with our solutions! #Insurance #Operations #BenAdmin #HRTech #InsurTech 

❌ Trying to make data-driven decisions in your Insurance business without technology solutions to support you is like running your business blind-folded! 🙈 (A bit like the picture below).   ❓ You don’t know what you don’t know right. 📈 As Peter Drucker said ‘’What gets measured gets managed’’. 👀 If you are running your Operations and business processes manually or via Excel Files then you are not measuring it at all! Meaning you will not be able to make business decisions backed by real data as you are not capturing that anywhere. Literally, shooting in the dark or making key business decisions based on gut instinct. ❓Why is Data-Driven decision making important? 1.      Improved Customer Retention & Loyalty - Customer retention is crucial, especially in a competitive market where acquiring new customers is more costly than retaining existing ones. Having a breakdown of your data and business at a glance via a Dashboard can help you spot gaps and bottlenecks in your business and take a pro-active approach to fixing it.   2.     Operational Efficiency and Cost Optimization – Insurance technology solutions with data analytics capabilities enables you to streamline internal processes, optimize resource allocation, and reduce operational costs. Streamlined customer service operations not only cut expenses and reduce turn around times but also enhance the customer experience.   3.     Accurate Risk Assessment and Pricing - Proper risk assessment is at the core of the insurance business. Use your historical claims data, member demographic information, and placement information to better tailor pricing, insurance product options, and overall better advisory services for your clients. This is impossible to do if you don’t have access to your claims data and member demographics via a tech solution.   👽 Without data-driven decision-making, YOU risk losing relevance in a market where customer preferences evolve rapidly, we know this and have seen this since the pandemic the shift in the modern workforce is moving at such a fast pace. 🚀 The way to stay ahead is to ensure you have technology solutions in place supporting your business operations/claims/renewals/sales teams, you are automating all the time-consuming, repetitive admin and tracking and using your data smartly to grow your business and make good business decisions! #Insurance #InsurTech #TeambaseSolutions #InsuranceTechnology

Just over two weeks ago now our COO Helen Burke took to the stage at #ITCVegas to go in depth on a panel on ''Driving Loyalty through Exceptional Experiences - Lessons from Group Insurance Innovators''. The panel covered trends and insights on: 💡 Life Insurance Claims – The importance of technology in supporting beneficiaries in times of need during stressful Life insurance claims. 💡How AI can help improve operations and drive efficiencies, however it is important to understand first the business use case and the expected outcome and to assess if AI really is the right answer and silver bullet. 💡Singapore Teambase Case Study on Voluntary/Supplementary benefits with our BenefitFlex enrollment/Benefits marketplace solution which had 85% employee engagement rates for a large multinational. Achieved through ‘’Knowing your workforce’’, engaging the HR in Benefits Design and strategy and of course ensuring that your solution is user-friendly, intuitive and easy to use. 💡Benefits should benefit people not be a burden. And so much more…. What do you see are the key trends and insights in Group Insurance Innovation currently? #Insurance #InsurTech #InsuranceInnovation

🔙 Flashback Friday to an insightful interview our Managing Director Robert Koval and our leadership team had with CNME (CPI Media Group)! Robert shared his memorable story about his move to Dubai back in 2000 (yes, the year 2000!) and the incredible journey that led to the founding of Teambase DMCC! “In summary, the two factors that inspired the inception of Teambase, was my intrinsic understanding of the challenges within the insurance sector, and my desire to create something completely new,” said Koval. ” Check out the full article where our COO Helen Burke and Director of BD Paul Boyle also offer their expert perspectives on the evolving Insurtech landscape. https://lnkd.in/eWaNfT-F #FlashbackFriday #TeambaseHistory #AlwaysInnovating

🔗 Seamless Integration with Teambase!🤝 At Teambase, we offer a range of integration options to help insurers, brokers, and MGAs connect their systems effortlessly. Whether it’s through cloud integration, open APIs, RPA or custom solutions, we ensure smooth connectivity with carriers, client HRMS, internal systems, and more. Our solutions enhance automation, reduce manual effort & human errors, and improve overall efficiency, taking your business operations to the next level. Ready to drive innovation? Let's connect!