chatlyn

You’re just curious to take a look inside and not ready to jump into a sales call right away? We get it! 🦜 Why You Should Watch 🌟 This 15-min demo shows how chatlyn can help streamline guest communication, reduce manual work, and enhance guest satisfaction. It’s a must-watch for anyone looking to improve their hospitality business! What to Expect in This 15-Minute Demo of chatlyn 🎥 In this short video, Philip from chatlyn introduces the platform’s features and explains how it can revolutionize your guest communication. Here’s a breakdown of what you’ll see: 1. Omnichannel Inbox 📬 • Manage all guest messages (email, WhatsApp, web chat, Facebook, Instagram, etc.) in one centralized inbox. • Never lose track of conversations across multiple platforms. 2. AI-Powered Communication 🤖🌐 • AI-generated responses for faster email replies. • Multilingual support with AI translation for over 30 languages. • Chatbot that answers FAQs on channels like WhatsApp and web chat. 3. AI Review Tool 📝⚡ • Chrome extension that helps you reply to reviews in seconds, in your unique style, saving valuable time. 4. WhatsApp Integration 📱💬 • Send newsletters and personalized offers to guests via WhatsApp with a 98% open rate. • Automate messages like booking confirmations, check-in instructions, or special promotions. 5. Automation Studio ⚙️⏱️ • Automate guest interactions throughout their stay (check-in, checkout, post-stay reviews) for a seamless experience. https://lnkd.in/dP7mGn7m

What a year it’s been! 🌟 🎉 Milestones we’re celebrating in 2024: • Over 1 million messages sent through chatlyn by our amazing clients • World Best Hospitality Chatbot of 2024 award 🏆 • Expansion with new offices in Dubai and Germany 🌍 • Our international team nearly doubled in size 🙌 None of this would’ve been possible without your trust and partnership. Thank you for being part of our journey! ❤️🦜 🚀 Looking ahead to 2025: Smarter tools. Seamless connections. Elevating every stay. For now, it’s time to relax, reflect, and recharge. Wishing you a Merry Christmas and a New Year filled with joy, warmth, and unforgettable moments! 🎄✨ Special thanks to our incredible partners for making this journey unforgettable: Brandnamic FLEXIPASS opensmjle. 💛 Matthias Haubner Michael Urbanek Mews Apaleo Clock PMS+ Guestline MyBookings Oracle Hospitality Protel anker & alpen consulting GmbH Austrian Hotelier Association Österreich Werbung / Austria Tourism ADVANTAGE AUSTRIA UAE ExploreTECH RevenueHub HotelTechReport.com Cheers to 2025! 🥂

We Did It: chatlyn Named World’s Best Hospitality Chatbot 2024 Exactly two years ago, we started to bring our vision to life: to create smarter, AI-powered tools that make life easier for hospitality teams while transforming guest experiences. Today, I’m incredibly proud to share that chatlyn has been named the World’s Best Hospitality Chatbot Solutions Provider 2024 by the World Travel Awards. This recognition means so much because it reflects the trust that hosts around the globe have placed in us. chatlyn is now live in over 50 countries, supporting businesses everywhere—from Vietnam to Uzbekistan, the Maldives to Iceland, and from the United States to Ecuador and Bolivia. Why did we win? chatlyn isn’t just a chatbot. It’s a complete communication and automation hub: • AI-powered tools like our Email and Reservation Assistants help teams respond faster and smarter. • Our 24/7 Virtual Concierge ensures every guest is supported, no matter the time, place or channel. • Reservation and Service automation saves time while driving revenue through upselling and personalized offers. What’s next? This award is a nice achievement, but we’re not stopping here. In 2025, we’ll introduce even more innovative AI tools, smarter integrations, and new ways to help hospitality businesses grow and thrive. To our clients, team, and partners: thank you for believing in our mission. This achievement is shared with all of you. Read more about the story here: https://lnkd.in/dmks4gAq #HospitalityTech #Innovation #AI #WorldTravelAwards #chatlyn Brandnamic FLEXIPASS opensmjle. 💛 Matthias Haubner Michael Urbanek Mews Apaleo Clock PMS+ Guestline MyBookings Oracle Hospitality Protel anker & alpen consulting GmbH Austrian Hotelier Association Österreich Werbung / Austria Tourism ADVANTAGE AUSTRIA UAE ExploreTECH RevenueHub HotelTechReport.com Álvaro Villardón ☑️

How checkVIENNA Automated 4,000+ Messages & Boosted Guest Satisfaction Overnight! 🏙️✨ Managing 286 apartments across platforms like Airbnb and Booking.com is no easy task. For checkVIENNA, this challenge was transformed with chatlyn. 🚀 The Challenge: Manually handling booking confirmations via email was time-consuming, error-prone, and limiting for their 11-agent team. Scaling their communication while maintaining top-notch service became essential. 💡 The Solution: Enter chatlyn’s Journey Builder: ✅ Automated booking confirmations via WhatsApp, personalized with details like guest name, booking info, and apartment address. ✅ Seamless API integration with my-bookings for real-time updates and error-free messaging. ✅ Centralized omnichannel communications, including WhatsApp and email, for streamlined operations. 🎉 The Results: 📉 87% time saved on manual tasks with automation. 📈 6x more guest engagement with personalized messaging. ⚡ 83% decrease in resolution time, ensuring faster, happier interactions. In January alone, checkVIENNA sent 4,000 newsletters fully automated via WhatsApp—saving countless hours and elevating guest satisfaction to new heights. Martin Reinisch, CEO of checkVIENNA, shared: "Automating booking confirmations and centralizing our communications has transformed the way we manage our 286 properties. It’s allowed us to focus on what truly matters: delivering exceptional guest experiences." This collaboration is a testament to how technology can redefine the short-term rental industry. 💬 Ready to transform your operations like checkVIENNA? Let’s chat in the comments! 👇 https://lnkd.in/dyHzxF9j #HospitalityTech #Automation #ShortTermRentals #CustomerExperience

🚗 Effortless Replies with AI-Powered Suggestions! ✨ 🎥 Say a client asks, “Where is parking, and is it free?” With chatlyn, you can: 👉 Click the suggest button 👉 Instantly generate a polished, AI-powered response 👉 Customize it further with pre-trained AI for perfect email-style replies Save time and impress your customers with professional answers at the click of a button! 🚀 📅 Want to see this feature in action? Watch the full webinar recording here: https://lnkd.in/g4zKvDbN #CustomerService #AI #Automation #chatlyn

🎥 Imagine typing "breakfast" on the WhatsApp of a hotel, or any other channel, and instantly receiving tailored responses like: • 🍳 A PDF with all breakfast options • 📋 Being added to a curated breakfast list • ✉️ Predefined, engaging follow-up messages This is just one example of how chatlyn’s keyword detection can automate client interactions while keeping them personalized. 🚀 If you missed the webinar, don’t worry! 📅 Rewatch the full session here: https://lnkd.in/g4zKvDbN #guestEngagement #Omnichannel #Automation #chatlyn #hospitality

We are live now! https://lnkd.in/dfEu-YZV 🦜

🎉 Huge shoutout to our friends at Apaleo for securing €20M to fuel their global growth! 🚀 What a milestone! We’re in Munich too, celebrating at the IHS Independent Hotel Show Munich! Swing by stand A30 and say hi. Let’s chat about shaping the future of hospitality together! 🌍✨ #chatlyn #apaleo #pms #munich #ihs #guestexperience #hospitality

Get the latest updates! Highlights include event takeaways from International Hotel Technology Forum (IHTF) Asia and Alles für den Gast, details on this week’s webinar, and our plans for Independent Hotel Show Munich! Don’t miss out—check it out now! 🦜

3 days left! 🦜 🗓️ Date: This Wednesday, November 20th ⏰ Time: 11:00 AM - 11:45 AM CEST Topic: How to Efficiently Manage All Your Client Conversations in a Single Inbox Join us for 45 minutes of insights on how chatlyn’s AI-powered tools and omnichannel inbox can simplify your workflows and enhance customer satisfaction. ✨ Reserve your spot now and let’s elevate your client management game! 🚀 https://lnkd.in/dfEu-YZV