Eman Talaat’s perspective on #AI as a tool to enhance #UX with trust, co-creation, and emotional intelligence is exactly where the industry needs to focus.
Customers demand transparency PwC report shows that 85% are more likely to choose brands they trust.
For AI to succeed, it must operate in a way that builds that trust, especially by ensuring data privacy and clear, explainable decision-making.
Co-creation is no longer optional it’s a competitive advantage.
McKinsey found it speeds innovation cycles by 20%, and Deloitte highlights that co-created experiences make customers 2.3 times more loyal.
Leveraging tools like digital twins allows companies to collaborate in real time, creating solutions that resonate with actual customer needs.
So just keeping it real…
Eman’s emphasis on hyper-personalization is critical in a market where 76% of customers expect companies to understand them (Salesforce).
AI enables real-time, tailored experiences, but the key is balancing personalization, respecting boundaries and ensuring users feel supported, not exploited.
And….her point about multi-modal experiences is future focused as Gartner predicts that 70% of interactions will involve multiple channels by 2025, making seamless, voice, visual, and gesture-based solutions essential.
Emotional AI adds another layer, with a market poised to hit $25 billion by 2025 (MIT). AI that interprets tone and behavior creates empathy at scale, connecting brands to customers on a human level.
Ultimately, Eman is right:
trust, co-creation, and human-centered AI are the future of customer experience.
These aren’t just principles they’re strategic imperatives backed by data, and businesses that prioritize them will lead the market.
Way to go Eman!🙌🏼
#CustomerExperience #AIinCX #HumanCenteredAI #TrustInTech #CoCreation #HyperPersonalization #EmotionalAI #UXDesign #FutureOfWork #CXInnovation #DigitalTransformation #CustomerLoyalty #EmpathyInTech
