Cabonne Shire Council reposted this
It has been a challenging few years for Regional LGAs. Across our community benchmarks for overall community satisfaction with Council, the impacts of fires, floods, COVID, staff shortages and general community malaise have seen our benchmark scores drop by almost 10 points since 2019. The biggest declines have been across the last 2 years. However, there are some highlights. Of the 20 or so regional LGAs we have worked with this year, we have seen some strong results. Congrats for our top three Councils with overall performance scores in the high 80% range. Our highest scoring regional Councils based on a representative survey are: Ballina Shire Council Cabonne Shire Council AlburyCity What made them standout? It was the 3Cs of Customer experience, Communication and Consultation. Please contact us if you would like to know more about our extensive regional (and metro) community survey benchmarks, and how they can provide context to your next community satisfaction survey. Micromex Research and Consulting