Fluency

🎉 A huge day for Fluency 🎉 With the release of Process Mapping, we've hit the second major milestone on our roadmap. Along the way, we've learnt that processes are a team effort. This update focuses on making process visibility and collaboration easy. 🗺️ Process Mapping Now you can connect processes and build workflow maps in Fluency. Link existing processes, create new ones, and record directly from your maps. Now live in Beta. 📁 Process Vaults We have revamped how processes are stored in Fluency with our new vault system. Manage permissions easily and keep your docs and workflows organised. 📝 Editing Suite We have overhauled our editing suite to make the time between process capture to production-ready documentation even shorter - everything from bulk crop through to annotation types. 🔗 Request Docs Want to see how a team member completes a process? Simply send a request and we'll notify them to record it. Perfect for consultants building current state process maps, or internal teams that need better process visibility. This update is now live for all users!

Fluency & MISUMI - Case Study We are proud to partner with the MISUMI Singapore team to help them automate one of the most tedious parts of their daily workflow - building training documentation. MISUMI is a world leader in manufacturing and industrial supply, with an extensive catalogue of over 80 sextillion standardised components and operations spanning multiple continents. As a result of this scale, maintaining consistent processes and training materials is crucial to their success. Looking to streamline your training workflow? See how we helped make it happen in our full case study in the comments 👇

Thanks Marco for your glowing feedback - great to hear Fluency is able to save you and your team time on the most tedious parts of process documentation. With Fluency, teams can: 📄 Generate process documentation automatically as they work 📄 Transform drafts into production-ready docs in a few clicks 📄 Visualise how processes connect with process maps that link back to the generated documentation Curious about how Fluency could help your team? Book a demo via our website today.

Automated process documentation was just the beginning.

Panel Reveal Part 1🪑🧠🎤 Curious about how top talent is shaping the AI startup world? Meet two of our all-star panelists who’ll be sharing insights at our upcoming event with Build Club and Monash DeepNeuron. 🚀 Finnlay Morcombe – CEO & Co-founder of Fluency Fresh out of uni (Finance at RMIT) and already scaling an automation platform for top 50 ASX, NYSE, and TSX clients. Finnlay taught himself to code whilst developing Fluency’s framework, and now leads a team of seven. He went from having no prior software experience to building a production-level code base - all whilst studying. Talk about serious self-starter energy. 🔧 Pandu Kerr – VP of Engineering at Marqo Joined as Head of Engineering just before Marqo's first funding round, Pandu has watched the company skyrocket with three funding rounds, including the latest at $19.4M AUD. His experience building Marqo’s AI-powered retrieval systems is second to none. 🎟️ Don’t miss their stories and more from our killer lineup. Get your ticket to connect, learn, and dream big in AI. Event Details: 📍 Library at The Dock 🗓️ Tuesday 19th November ⏰ 6 - 8pm 🏷️ $10 👉 https://lu.ma/een9hs8k

Last week, we shared Atlassian's findings on the 2024 State of Teams. This report focused on how teams are sharing knowledge around the world. Now, Zoom's latest report reinforces these findings, highlighting how inefficient collaboration drains time - and leadership is affected the most. At Fluency, we're building for the next generation of teams, changing how they collaborate and share information. By automating process documentation, we're starting with the foundation: business's core processes. Accurate and automated process documentation leads to better knowledge transfer, easier training, and more time for process improvement initiatives. Thanks Zoom for these valuable insights - full report available in the comments below.

October is Cybersecurity Awareness Month - and as the month nears a close, we wanted to reflect on the importance of including process security as part of your overall security posture. Processes often contain sensitive information, and it's crucial to ensure they're secure. Consider the following questions: 🔒 Are your processes stored in a central repository, or are they scattered across systems, random people's laptops, and in people's heads? 🔒 Do processes contain Personally Identifiable Information (PII)? Have steps been taken to redact any unnecessary PII from process documentation? 🔒 Are processes scoped following least privilege principles? Can just anyone access process docs - or only the people who need to? 🔒 Do you have cybersecurity processes documented? Clear incident response playbooks? This month we've reaffirmed our commitment to process security with our latest feature - automatic PII redaction on screenshots. Now, Fluency admins can decide what PII gets automatically redacted as an extra layer of security. Stay tuned for our upcoming blog about including process security as part of your cybersecurity strategy.

Atlassian's State of Teams Report 2024 just dropped, and many of the key takeaways are strongly aligned with our vision here at Fluency. 1️⃣ Fortune 500 companies lose 25 billion work hours yearly to ineffective collaboration. 2️⃣ Only 24% of teams are doing mission-critical work, according to executives. Poor information sharing was found to be a massive culprit. In contrast, teams with self-serve information were found to be: - 4.9x more effective - 4.4x more productive - 4.4x more adaptable Here are some takeaways: High-performing teams set clear, visible goals and build daily rituals to clarify priorities. Top teams design their workdays around these high-priority tasks, using meetings strategically and making time for focused work. Successful teams prioritise improving their processes, practices, and tools. They focus on high-impact work over short-term goals. This report shows there's a gap in current teams - Fluency bridges this gap for processes. We have a vision for the next generation of process-first operations teams - and we're happy to see that we're solving a real pain point. Read our full thoughts in the comments below 👇

As we wrap up the week, we're diving deeper into Fluency 2.1, our latest update. Automated PII redaction now blurs sensitive information captured during a process instantly, with account admins easily controlling what's auto-blurred in team settings. This is actioned before it even hits our database, ensuring greater process security than ever before.Improved batching and AI process handling means step descriptions for long, complex processes are better than ever. We've also introduced bulk-step deletion for efficient trimming of large processes, making the time from Recording -> Completing a process doc even shorter. These upgrades reflect our commitment to building the go-to process house for operations teams - keep an eye out for a huge update coming soon.

Fluency takes another step forward in process security today. We're introducing customisable auto-redaction of personally identifiable information (PII). This new feature expands our PII protection, now automatically blurring screenshots where PII is detected. This includes a wide range of sensitive information such as credit card numbers, phone numbers, names, Tax File Numbers (TFNs), and Australian Business Numbers (ABNs). Account admins can set what will get automatically blurred, and apply this across their organisation. We're committed to making Fluency the secure environment for recording and storing your processes - get started today at the link in the comments!