livepro

💬 What if your knowledge management platform could do more? Introducing Luna, the first AI voice agent built for contact centers & more. Designed to enhance your existing livepro platform, Luna helps you: 📞 Handle high-volume call surges seamlessly 🌙 Provide 24/7 service without hiring more staff ⚡ Ensure consistent, high-quality responses every time Luna isn’t just an upgrade—it’s a game-changer for customer service. Already using livepro? Let’s make it even more powerful. Get in touch to see Luna in action! 🚀https://hubs.la/Q035fDPb0 #livepro #KM #knowledgemanagement #contactcenter #Luna #AIVoiceAgent #AiPhoneAgent

We’re proud to be sponsoring #CXShowcase2025! This premier event brings together industry leaders, innovators, and award-winning customer experience professionals to share insights and best practices. Join us on March 27, 2025, in Sydney for a day of inspiration and collaboration. Register now: https://hubs.la/Q0396r300 #CustomerExperience #CXShowcase #CXLeadership Customer Science Group

For enterprises, AI adoption isn’t just about automation—it’s about risk, governance, and compliance. Every enterprise leader knows that customer service mistakes are costly—in reputation, compliance fines, and lost revenue. That’s why enterprises can’t afford generic AI solutions. Luna by livepro is the only AI Voice Agent designed with enterprise-level compliance and accuracy in mind. 🔹 No misinformation—Luna ONLY pulls from your approved enterprise knowledge base. 🔹 Built-in governance & permissions ensure the right information is delivered. 🔹 Auditability & real-time updates keep enterprise knowledge compliant and secure. 💡 For financial services, healthcare, and regulated industries, Luna isn’t an option—it’s a necessity. Learn more: https://hubs.la/Q0391Ctp0 How does your enterprise ensure AI compliance while scaling customer service? Let’s discuss. 👇 #livepro #knowledgemanagement #CX #ContactCenter #EnterpriseSolutions #AI #VoiceAgent #EnterpriseAutomation #AICompliance

📢 The future of knowledge management isn’t AI replacing humans—it’s AI empowering them. That’s the focus of livepro’s latest blog, now featured on Execs In The Know. We explore why tools like Claude and ChatGPT are incredible advancements but will never replace a structured knowledge management system. Here’s why it matters: ✅ AI struggles with accuracy – Knowledge systems ensure consistency. ✅ Regulations & compliance – AI can’t meet enterprise-level security needs. ✅ Context matters – AI answers based on probability, not precision. 💡 Want to dive deeper? livepro’s CEO Brad Shaw will be tackling this topic live at CRS Clearwater next week! 🎟 Are you attending? Join us for our Customer Shop Talk Session on March 4th and stop by our sponsored Dessert Station for a conversation that’s both insightful and sweet! 📖 Read the full blog here: https://bit.ly/43hlmA9 📆 Not at CRS? Let’s connect for a personalized demo instead. ➡ https://bit.ly/3Xed3S7 #ExecsInTheKnow #AI #KnowledgeManagement #livepro #CRSClearwater #CustomerService #CXLeadership #CX #EITK

The Countdown is On! ⏳ We’re less than a week away from an insight-packed session at the 2025 Execs In The Know - Customer Response Summit! 📢 Join Gold Sponsor livepro CEO - Brad Shaw, Atlanticus SVP of Support Services - Dari Damazo, and Documentation Manager - Michael Gajeski as they reveal how livepro’s AI-powered Knowledge Management has helped Atlanticus enhance customer experience (CX), empower agents, and drive efficiency. 📅 Tuesday, March 4th, 2025 📍 Egret Room | Wyndham Grand, Clearwater Beach, FL 🕚 11 AM - 12:30 PM Learn how Atlanticus: ✅ Reduced resolution times with AI-driven knowledge suggestions ✅ Enabled agents to provide faster, more accurate customer responses ✅ Created a seamless, efficient support system through AI-powered knowledge These are game-changing insights you don’t want to miss! https://hubs.la/Q038rFfG0 💡 Will we see you there? Let us know in the comments! #AI #KM #CustomerSuccess #livepro #Atlanticus #CRSEvolvingTogether #ExecsInTheKnow #CXLeadership #CustomerExperience #CX

Big things are happening in Clearwater, FL next week! 🌟 The livepro Team is gearing up to meet with top industry executives to discuss the future of CX. Will you be part of the conversation? Let’s talk about smarter knowledge management and game-changing solutions. 👀 See you there!

CEO Brad Shaw was recently a guest on the AI Wins Podcast. He and host Jay Wijesekare discussed #KnowledgeManagement and #AI. Check out the whole episode here: https://lnkd.in/g6hQMGNs

🚀 Think knowledge management is just for customer service? Think again. The world’s most efficient enterprises use AI-driven knowledge management across multiple departments: ✔️ Legal & Compliance – Reduce regulatory risks with always-updated policies 📜 ✔️ IT Support – Cut downtime with instant access to troubleshooting guides 🖥️ ✔️ HR & Training – Speed up employee onboarding with self-serve knowledge 📚 ✔️ Sales & Marketing – Align messaging and improve cross-team collaboration 📈 At Execs In The Know next week, we’re discussing how forward-thinking enterprises are using AI-powered KM to eliminate silos, optimize workflows, and empower teams across the organization. 💡 Your enterprise deserves a knowledge management strategy that works. Click below to schedule a personalized demo today! 📅 Join us in Clearwater or book a time that suits you: https://hubs.ly/Q038bXLg0 https://hubs.ly/Q038bJrM0 #livepro #knowledgemanagement #CX #EnterpriseGrowth #CustomerService #AI #ExecsInTheKnow #ContactCenter #knowledgebase